About Push Security At Push Security, we’re on a mission to defend organizations where work and attacks actually happen: in the browser. For decades, security tools focused on endpoints and networks, leaving the browser, where everyone now works, as a massive blind spot that attackers are exploiting. We are changing that by defining the future of Browser-based Threat Detection and Response. Built by world-class red and blue team experts, Push gives defenders the real-time visibility and control needed to stop modern threats. Candidates must be based in the UK for this role. We’re searching for a Technical Support Engineer who will thrive in a modern cybersecurity startup. You’ll join a small, fast-moving team focused on helping customers deploy, troubleshoot, and get the most out of our product. The platform protects employees from phishing and identity-based attacks and integrates deeply with browsers, identity providers, and SaaS apps. You’ll be the front line for technical questions - diagnosing issues, explaining integrations, and ensuring a smooth experience from onboarding to day-to-day use. \n Key Responsibilities: * Respond to customer technical queries via chat, email, and video calls * Troubleshoot integration issues involving browsers, identity providers, and APIs * Reproduce, diagnose, and escalate complex problems to the engineering team * Document issues and resolutions to improve internal knowledge and customer guides * Collaborate closely with engineering, product, and solution engineering to ensure a first-class user experience * Contribute feedback and insights from customers to improve the product Qualifications: * 5+ years of technical support, solutions engineering or customer success engineering experience for SaaS or security products * Strong understanding of web technologies (HTTP, APIs, browsers, extensions, and authentication) * Experience with AWS CloudWatch for investigating issues using logs * Experience with using SQL to query data * Experience debugging client-side or integration issues (e.g. using browser dev tools, API logs, or network traces) * Excellent written and verbal communication, especially when explaining technical topics * Proactive and resourceful approach to problem-solving in startup environments * Understanding of how to write and debug code is a plus \n Why Push? -> Work with a passionate, mission-driven team building the future of SaaS security. -> Flexible, remote-first work environment. -> Competitive compensation and equity package. -> Opportunities for growth in a fast-scaling startup.