Support Associate

At Anchor, our mission is our passionate purpose. We are seeking people like you who want to join our caring, credible and committed family of dedicated professionals and who want to support our aging and disabled communities with all the resources they need to stay happy, healthy and safe.

Salary:  $39,000

Job Overview:

As an Anchor Support Associate, you will spend your day directly supporting seniors and adults with disabilities in maintaining their independence and quality of life. Your work will blend hands-on assistance, advocacy, and communication.

This is a dynamic role—no two days are exactly the same. Some days you’ll focus on practical support like shopping, bill organization, other, days you’ll act as a strong advocate at a doctor’s appointment or provide companionship that brings comfort and reassurance.

Key Responsibilities:

• Direct Client Support
  • Provide personalized advocacy and independent living assistance to Anchor customers.
  • Act as a trusted point of contact for both clients and their families.
• Communication & Advocacy
  • Maintain respectful, professional, and compassionate communication with clients, families, and service providers.
  • Provide regular updates to families, including out-of-state adult children, as appropriate.
  • Advocate on behalf of clients to ensure their needs and preferences are respected.
• Operational Support
  • Document services delivered, visits, and client updates in Anchor systems.
  • Assist the Operational Supervisor in maintaining smooth service delivery and quality standards.
  • Follow all Anchor policies, procedures, and compliance requirements.
• Team Collaboration
  • Work closely with the Operational Supervisor and fellow Associates to coordinate support.
  • Share insights and observations to enhance client care and improve service delivery.
  • Participate in team meetings, training, and professional development opportunities.
• Professional Standards
  • Uphold Anchor’s mission of promoting independence, dignity, and peace of mind.
  • Protect client confidentiality and handle sensitive information with discretion.
  • Demonstrate reliability, punctuality, and a strong sense of accountability.

Minimum Qualifications:

 High school diploma or equivalent (some college or vocational training preferred).

 At least 1–2 years of experience in customer service, caregiving, social services, healthcare, or related field.

Required Skills and Abilities:

 Compassionate and client-focused mindset, with genuine respect for seniors and adults with disabilities.

 Strong interpersonal and relationship-building skills.

 Clear and professional communication (both verbal and written).

 Active listening and ability to advocate effectively on behalf of clients.

 Organizational and time-management skills to balance multiple clients and tasks.

 Problem-solving ability with a calm, solution-oriented approach.

 Comfort using technology (smartphone apps, email, scheduling tools, basic record-keeping software).

 Ability to work independently with minimal supervision, as well as collaboratively in a team.

 Discretion and professionalism when handling confidential or sensitive information.

 Dependability and flexibility in adapting to changing client needs or schedules.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms.   The employee is occasionally required to stand, walk, climb, or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 20 pounds.

Preferred Qualifications and Experience:

 Associate’s degree or higher in social services, healthcare, human services, or related field.

 Experience working with seniors, adults with disabilities, or caregiving in a professional or volunteer capacity.

 Familiarity with Medicare, Medicaid, or local community support resources.

 Prior experience in advocacy, case management, or service coordination.

 Bilingual or multilingual skills (Spanish, Haitian Creole, or ASL a plus).

 Strong problem-solving and conflict-resolution skills.

 Demonstrated ability to handle sensitive or confidential situations with discretion.

 Comfort using scheduling software, case notes systems, or customer relationship management (CRM) tools.

 Evidence of reliability, flexibility, and initiative in past roles.

 CPR/First Aid certification (or willingness to obtain).

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Why Join the ANCHOR Team?

• We are committed and caring. All our team is dedicated to supporting the aging and disabled living in our communities, regardless of need or ability to pay.
• We are trusted. We have a long history of supporting and advocating for elders, and are the one stop shop, coordinating all elder care resources in the communities we serve.
• We support you. We recognize as a caring professional, you need care and support too. We promote work life balance, offer flexible, remote work options, wellness education and generous PTO allotments.
• We live our values. Our benefits are exceptional. Because we know the importance of seniors and their retirement income, we provide contributions to your retirement equal to more than 10% of your pay, even if you don’t pay in. We offer several health insurance options at very low cost with great coverage. Dental, Vision, Long Term Disability Insurance and Life Insurance are free too.
• If you join us, you will want to stay with us. 53% of our staff have stayed with us for more than 5 years.  Why do they stay? Our team says they stay because of the leadership, support, culture and mission.

ADA/EOE. Level 2 background screening required. 

Career Center Link - External Applicants:

To apply click below, and select the Anchor Support Associate position: https://workforcenow.adp.com/jobs/apply/posting.html?client=AgingInc&ccId=19000101_000001&type=MP&lang=en_US

Internal Applicants- ADP: Myself: Talent: Career Center

If you have questions, or need to apply using an alternate method, contact Kathy Dorminey at (352) 692-5214.   Elder Options, Inc. is located at 100 SW 75th Street, Suite 301, Gainesville, FL 32607.

Closing date:  December 2, 2025

This is a reposting.  Previous applicants do not need to reapply.