Facility Cape Fear Valley Medical Center Location Fayetteville, North Carolina Department DSC Registration Job Family Management Work Shift Days (United States of America) Summary Supervises and coordinates the planning, organizing, directing, and controlling of the daily operations of patient access areas. Helps provide guidance for quality performance and the importance of data integrity. Coordinates staff development with departmental education coordinator and preceptors. Ensure compliance with all Joint Commission, CMS, and other governmental standards for Patient Access Processing.5 years supervisor experience or its equivalent within a hospital or medical office setting required. Medical Terminology. Must type 45 words per minute. Ability to coordinate staffing and other supervisory activities required. Ability to work unsupervised. Proficient in MS Office applications required. Critical thinking skills and ability to problem solve and multi-task required. Must be multi-skilled with the ability to appropriately handle complexity and stress with the changing needs of the patients, families, visitors, and the Health System. Knowledge of insurance and collection of payments required. Excellent verbal and written communication skills are required. Demonstrated customer service skills to a variety of customers from different cultural and economic backgrounds preferred. Ability to maintain current knowledge in all applications requires ability to maintain skill set in all registration applications, functions, and responsibilities.Must be able to communicate orally, see, and hear to collect information. Must have dexterity to operate office equipment. The incumbent is subject to eyestrain due to the many hours spent looking at a computer screen. Job requires sitting or standing in intervals for long periods of time. The noise level is low to moderate. Answers telephone calls, uses personal computer, and other business machines extensively. Bends, reaches pushes and pulls file drawers to file records and reports. Must be able to transport patients and assist with baggage. Regularly lift or move up to 10 pounds, frequently lift or move up to 25 pounds and occasionally lift or move up to 50 pounds. Required Licenses and Certifications Certified Healthcare Access Associate (CHAA) - National Association Healthcare Access Management Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time. Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.