Role Overview This position is responsible for providing services to existing clients of MRI’s Horizon and ProLease Enterprise property management solutions throughout EMEA as part of our Optimisation Team (sometimes referred to as business-as usual or BAU). There are three main strands of responsibility that this role requires. Each is approximately one third of: 1 - Looking for client opportunities, talking to clients about how MRI can help them, and ensuring work is scoped, estimated for, and contracted correctly 2 - Project managing contracted work, notably where those pieces of work are more complicated and require fuller Project Management (smaller pieces of work are delivered by different team members) 3 - Acting as the actual client-facing consultant within the delivery of the contracted work where it is appropriate for the candidate’s skillset and experience The Optimisation Team does not implement new Horizon and ProLease Enterprise from scratch. It occupies the vital piece of the client lifecycle where the client is already live and requires additional services from MRI. These services range vastly in size, from a few hours of training or a datafix, to the implementation of whole new modules, data take-on, user training programmes and many other areas. The successful candidate must be capable of leading and participating in working sessions with client’s personnel to facilitate technology-based solutions to business problems. This person must be a team player as there are many key stakeholders across the business that work together towards successful deliveries. We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in the London office. Responsibilities Work with clients to gather their requirements and define these correctly and accurately in short statements of work, communicating via MRI’s Salesforce system and also directly with clients (or both) as appropriate Conduct gap analysis, document client requirements, and translate into Horizon/PLE solution design. Advise clients on industry best practices regarding property and lease management. Don’t be afraid to provide alternative solutions that work better for clients than the ones they might have originally thought about. Assist clients in software configuration, testing, training, and deployment. Management of client projects, considering project timelines, risks, and actively resolve project related issues as they arise. Work with a varied number of clients in different specialised sectors. Manage client escalations from time to time that are related to the delivery of work in hand. Work closely and co-operatively with other team members such as the Horizon+PLE Business Development function, Team Leaders, the Project Managers, all the consultants, and the Practice Leader. Never afraid to pick up the phone to speak to a client, or email, to gain greater clarification or seek additional work for MRI and to the client’s benefit. Look for additional opportunities to expand upon client work at the point of scoping or revisit this at a later date where appropriate. Requirement Familiar with real estate management business processes in at least one of the investor, occupier and residential spaces (two out of three is beneficial; all three is a strong advantage). Experience in business, knowledge of property and lease management principles, software implementation would be advantageous. Implementation or use of a property management software is a requirement. Use of Horizon or ProLease Enterprise would be advantageous, though not essential. Ability to reason logically and provide innovative solutions. Strong verbal and written communication skills. Good problem-solving skills and tenacity to resolve them. Good understanding of software implementation methodology. Confident with training or training delivery. Competency in Excel, Word, PowerPoint. Adept in the use of AI in the workplace (i.e. Copilot) to achieve successful MRI and client outcomes Other Skills/Experience High initiative, self-motivation, and enthusiasm. Strong professionalism and client satisfaction orientation. Being able to demonstrate team working abilities is a must. Must be flexible to travel when travel is required (usually this will be solely within the UK). We’re obsessed with making this the best job you’ve ever had! We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan. Invest in our competitive Personal Pension plan and help set you up for your future. Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s). Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose! Income Protection Plans give you the peace of mind you deserve. Further your professional development and growth with our generous Tuition Reimbursement Schemes. Enjoy the flexibility of working from anywhere in the world for two weeks out of the year! About Us From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you! Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people. We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day. At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. Amazing growth requires amazing employees. Are you up to the challenge? We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you! MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!