ABOUT THE ROLE Location: Kith Selfridges Status: Full Time Compensation: Competitive - Starting at £16.83/ hr Position Summary: As the Sales Supervisor you are responsible for supporting the management team in performing and completing tasks as assigned. You will provide guidance to the sales team while supporting a positive store environment. Supervisors act as role models for associates by exemplifying support service behaviors and completing tasks in their specified areas of responsibilities. The Sales Supervisor contributes to a high performing team and consistently delivers a best-in-class customer experience. This role will be primarily focused on connecting with customers and employees, to assist in achieving store performance goals. As an important member of the management team, the Sales Supervisor reinforces performance expectations by consistently displaying and exceeding the Brand vision and surpassing individual and store goals. RESPONSIBILITIES Primary Responsibilities: Guides processes and completes work based on management’s direction on the sales floor and other functional areas within the store. Consistently ensures the customer experience remains a priority by exemplifying best-in-class service and holding the sales team to the company standard. Mentors the sales team by showcasing a genuine and effective in-store & after-sale customer experience. Partners in the implementation of initiatives designed to drive customer satisfaction and overall business. Assists the management team in achieving performance goals and fulfilling standard operating procedures. Supports store management by participating in and overseeing the completion of assigned tasks in a timely and efficient manner. Remains knowledgeable of all current initiatives, priorities, and business metrics by reading company communication and interacting with store management. Follows the direction of the store management team and collaborates effectively with all employees. Guide work activities during the day, inclusive of before and after normal store operating hours when a manager may not be present. Complete any store opening & closing tasks in the absence of a manager, or as required by the business. Ensure adherence to all company policy and procedures, including but not limited to availability & scheduling needs of the business. Assist store management team with housekeeping responsibilities including but not limited to, dusting, sweeping, collection of trash, and other tasks traditionally associated with standard retail operations. Special Projects: Participate and assist in the execution of any in-store or off-site events. REQUIREMENTS Availability: Open & flexible availability, including but not limited to evenings, overnights, and weekends as well as Holidays. Availability to consistently work weekends, special projects, drops/releases or as the business’ needs require. Experience: 6+ Months of Management experience 1+ year(s) of retail/apparel experience Experienced in a commission environment is a plus but not required Skills/Abilities: Strong Communication skills Natural Leader Ability to multi-task and manage multiple projects at one time Ability to lift and move 25lbs. Ability to perform standard tasks that are related to retail operations including but not limited to, bending, twisting, and climbing ladders/step stools. Ability to stand and walk for prolonged periods of time. WHO YOU ARE Professional Characteristics: Self-Starter Strong communicator Detail Oriented Personal Characteristics: Reliable Responsible Personable Established in 2011 in New York City, Kith is a lifestyle brand and specialty retailer that embodies a multi-faceted lifestyle through a distinct lens of personal storytelling, with uncompromising detail to fabrication and design. Kith offers in-house apparel, accessories, and footwear collections for men, women, and children, and also has an ice cream parlor in every flagship and full-service restaurants in select locations. Born and raised in Queens, New York, Kith Founder Ronnie Fieg rose the ranks from 13-year-old stock boy at footwear franchise David Z. to the company’s chief buyer, earning him a profound understanding of the retail landscape and a network of powerful brand relationships. As the Kith’s CEO and Creative Director, Fieg is known for his ability to create premium products and deliver unparalleled experiences, with a personal philosophy of giving the consumer more than what they pay for. Under his guidance, the brand has become known globally for evoking nostalgia from a dynamic point of view, and working closely with a carefully selected set of best-in-class collaborators, including Coca-Cola, Nike, BMW, the NFL, Disney, Versace, Giorgio Armani and many others. In addition to his role at Kith, Fieg also serves as the first-ever Creative Director of the New York Knicks, and the Chairman of the Board of The Kinnect Foundation, Kith’s in-house non-profit, which is devoted to creating positive change through education, community and social impact.