We are committed to communities where older people flourish, by providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued. When you join the St Monica Trust, you’ll be part of an organisation built on 100 years of trust, thanks to the people who work for us. Our benefits and perks for permanent and fixed term jobs include a generous pension scheme, Life Assurance, at least 23 days’ annual leave plus bank holidays, access to retail and other discounts, subsidised gym, restaurant, free parking and much more! Job Purpose The Senior Hospitality Assistants work closely with the Head Chef (Village) and Chef (Village) to provide a food and drink service in a welcoming, clean environment for our residents/customers in our village café including some preparation and cooking of food. Working hours are 5 days a week, including every other weekend. Key Results All Hospitality Assistants Creates a welcoming environment for residents and customers in our village restaurants with a focus on customer service and providing a wide variety of food and drinks. Building a rapport with residents. Provides a café/barista service in the village restaurants. Serves customers using the EPOS. Responsible for day-to-day cleanliness, hygiene and washing up after a food service. Safely closes down the kitchen at the end of the day in line with protocols in preparation for the next day. Removes waste. Senior Hospitality Assistants Assists with stock management, rotation and ordering. People management responsibilities and supervision of the Hospitality Assistants. Assists the Chef with some cooking and prep including making sandwiches, paninis, salads etc for the village café. Responsible (with the Chef (Village)) for the food produced meeting quality standards and compliance in relation to allergens and other dietary needs. Accurately cashes up at the end of service. Accommodation Thinking about moving out or just want to live closer to work? With the role comes a fully furnished room up for grabs to rent. Spacious, stylish, and just a short walk from our Sandford site. It’s tucked away in the beautiful Somerset countryside, but with a shop and pub nearby. Peaceful, scenic, and super convenient. Skills and Experience Communication Advocate culture of communication and information sharing between team members. May involve others in resolving and discussing mutual problems. Written responses presented in range of formats. Exchanges and clarifies technical or complex info for diverse audience. Thinking Style Analyses facts and available information to resolve varied and non-routine problems. Plans and organises a range of interlinked activities and tasks. May modify processes for best outcomes. Confident with data and report writing/business case. Aware of wider issues. Uses experience to identify most appropriate actions. Pre-empts issues and trouble shoots. Well- being and Values Demonstrate interest, care and attention. Create a positive impression. Reliable, dependable and professional. Collaborate with residents – tailoring service to meet individual needs. Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues’ health or well-being. Understand the needs of older people and people with dementia Aware of cultural and individual differences in all interactions and service areas. Working with Others Role models integrity. Flexible style, stepping in to support team members when required, including on other sites. Liaises with other teams/departments and external partners/contacts as service area expert. Encourages engagement and flexibility within team. Other Skills and Qualifications Essential All Knowledge and experience of good food hygiene practices Knowledge of health and safety principles Good standard of general education Barista trained Knowledge and working practice of good customer service Senior Food hygiene qualification level 2 Experience working in a busy café/restaurant environment Experience supervising a team Confidence with IT systems, word, excel, outlook etc Desirable All Food hygiene qualification level 2 Diploma (or NVQ) level 1 Catering/Food Service or equivalent Experience working in a busy café/restaurant environment Experience of working with older people Senior Diploma (or NVQ) level 2 Catering/Food Service or equivalent Experience using an EPOS Additional Information Duties must be carried out in compliance with St Monica Trust’s Equity, Diversity and Inclusion Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application. Salary Ranges: £25,291.50 - £27,924.00 Time Type: Full time If you have any queries please email our Recruitment Team - recruitment@stmonicatrust.org.uk Communities where older people flourish - connection, contribution, choice We're committed to communities where older people flourish, and for us this means providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued. We are a registered charity and not-for-profit offering a unique blend of welcoming retirement villages, specialist care homes and support for older people both in our communities and across our region. Because of the diverse nature of the Trust, there are a wide range of job opportunities – everything from care roles and nursing to housekeeping, catering, portering, administration, IT, HR, marketing, finance, and much more. Why work for us? We offer a wide variety of benefits, including industry leading rates of pay, generous pension scheme, subsidised staff meals and excellent training and career development opportunities, to name a few. To find out more visit our careers page. Can’t find a suitable role? Introduce yourself! Fill out this short form to register your interest and be the first in line for new job opportunities. St Monica Trust: A great place to work About St Monica Trust We have built a long-standing reputation for providing high quality care and support within our retirement villages and care homes. This is down to the exceptional people who work here - people who go the extra mile to build relationships with our residents and customers. We believe that’s it’s our dedicated team and our embedded values that make St Monica Trust such a great place to work. As a growing organisation, we are always on the look-out for caring, committed and professional people to join our team. St Monica Trust is committed to fostering a diverse and inclusive environment for all employees and job applicants. If you need assistance or an accommodation to complete the application process, please contact our recruitment team at recruitment@stmonicatrust.org.uk. Stay connected If you have any questions or would like to find out more, you can contact our friendly recruitment team by emailing recruitment@stmonicatrust.org.uk or calling 0117 949 4091. Keep up to date with all latest news and developments from the Trust on our social media platforms: Facebook: @stmonicatrust Twitter: @St_Monica_Trust Instagram: @stmonicatrust LinkedIn: @St Monica Trust Find us on Glassdoor.