We are committed to communities where older people flourish, by providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued. When you join the St Monica Trust, you’ll be part of an organisation built on 100 years of trust, thanks to the people who work for us. Our benefits and perks for permanent and fixed term jobs include a generous pension scheme, Life Assurance, at least 23 days’ annual leave plus bank holidays, access to retail and other discounts, subsidised gym, restaurant, free parking and much more! Shift times are 21.15 - 07.15 £12.87 per hour plus enhancements where applicable Key Results Summary responsibilities Delivering Service Level Agreement for our residents through full responsibility and accountability to provide a high-quality customer service and care. Ensure all safety and emergency procedures are followed. Monitoring of the innovation acoustic monitoring system and following procedures in the event of an incident. Ensuring the safety and well-being of our residents. An understanding of care/night-time care. Production and submission of incident reports. Following check-in and sign-in protocols to ensure escalation procedures are confirmed and tested, prior to the shift starting. Keeping records of site activity through the Daily Occurrence Book. Immediate escalation of incidents to care homes. Proactive attitude and the ability to work well as part of a team. Ability to adapt and deal with the unexpected. Build and maintain positive relationships with a wide range of stakeholders across and externally to St Monica Trust. Skills and experience Communication Numeracy, literacy and verbal skills. Communicate with people with different communication needs. Understand and follow instructions and procedures. Strong customer service skills. Thinking Style Analyses and evaluates given information. Adapts style and approach appropriate to situation or task. Drive and motivation. Positive approach to challenges. Evidence of interest to make a difference. Challenge, or suggest new ways of working. Well-being and Values Demonstrate interest, care and attention. Create a positive impression. Reliable, dependable and professional. Aware of cultural and individual differences in all interactions and service areas. Working with others Works effectively as part of a team. Strong customer focus. Builds relationships of trust with others (team, residents and their family & friends). Displaying a welcoming and approachable style. Other Skills and Qualifications Essential GCSE English and Maths Previous experience of working in a care home environment Understanding of technology and IT systems Desirable Experience of using Acoustic Monitoring systems Understanding of the needs of older people, including dementia and complex care needs. Understanding of GDPR. Additional Information Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. Salary Ranges: £25,431.12 - £25,431.12 Time Type: Part time If you have any queries please email our Recruitment Team - recruitment@stmonicatrust.org.uk Communities where older people flourish - connection, contribution, choice We're committed to communities where older people flourish, and for us this means providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued. We are a registered charity and not-for-profit offering a unique blend of welcoming retirement villages, specialist care homes and support for older people both in our communities and across our region. Because of the diverse nature of the Trust, there are a wide range of job opportunities – everything from care roles and nursing to housekeeping, catering, portering, administration, IT, HR, marketing, finance, and much more. Why work for us? We offer a wide variety of benefits, including industry leading rates of pay, generous pension scheme, subsidised staff meals and excellent training and career development opportunities, to name a few. To find out more visit our careers page. Can’t find a suitable role? Introduce yourself! Fill out this short form to register your interest and be the first in line for new job opportunities. St Monica Trust: A great place to work About St Monica Trust We have built a long-standing reputation for providing high quality care and support within our retirement villages and care homes. This is down to the exceptional people who work here - people who go the extra mile to build relationships with our residents and customers. We believe that’s it’s our dedicated team and our embedded values that make St Monica Trust such a great place to work. As a growing organisation, we are always on the look-out for caring, committed and professional people to join our team. St Monica Trust is committed to fostering a diverse and inclusive environment for all employees and job applicants. If you need assistance or an accommodation to complete the application process, please contact our recruitment team at recruitment@stmonicatrust.org.uk. Stay connected If you have any questions or would like to find out more, you can contact our friendly recruitment team by emailing recruitment@stmonicatrust.org.uk or calling 0117 949 4091. Keep up to date with all latest news and developments from the Trust on our social media platforms: Facebook: @stmonicatrust Twitter: @St_Monica_Trust Instagram: @stmonicatrust LinkedIn: @St Monica Trust Find us on Glassdoor.