Presentation Specialist – IBK CoRe & Healthcare Teams Position: Desktop Publishing Satellite Operator Salary: £38,000-£40,000 per annum, depending on experience Location: London EC1A 1HQ Contract: Permanent, full time Shift details: 37.5 hours per week; Mon-Thu 11am-7pm, Fri 9am-5pm with a 30-minute unpaid lunch break Work model: Fully onsite Williams Lea seeks a Presentation Specialist to join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, partnering with major investment banks, law firms and professional services firms worldwide. With nearly 7,000 employees, we operate within complex and highly regulated environments across onsite client locations, onshore facilities, and offshore delivery centres. We are seeking a Presentation Specialist / DTP Satellite Operator to join our dedicated CoRe & Healthcare teams. This is a highly collaborative, fast-paced role supporting high-level stakeholders with accurate, engaging and brand-consistent presentation materials. Purpose of the Role This role supports the production of high-quality presentation materials for the Industrials and Healthcare teams, while also assisting the main presentations department during quieter periods. You will work closely with bankers and internal stakeholders in a professional, proactive, and consultative manner, ensuring all deliverables meet Bank of America’s brand, style, and quality standards. You will take ownership of your workflow, from receiving requests through to completion, ensuring accuracy, consistency, and timely delivery. This includes managing the satellite workflow, coordinating with the Workflow Coordinator, and providing updates as needed. The role requires someone adaptable, detail-driven, and confident in managing deadlines in a high-pressure, corporate environment. Key Responsibilities Produce high-quality presentation materials using both bank templates and non-standard templates as required Deliver amendments, formatting, and document creation to an excellent standard, ensuring accuracy, consistency, and adherence to brand guidelines Use advanced PowerPoint, Word, Excel, and Adobe Creative Cloud tools to deliver engaging, visually polished materials Manage your own workflow, providing clear communication to requestors and notifying the main department during downtime Take full ownership of the quality and timeliness of all assigned work Build a strong understanding of the bank's work processes, priorities, and expectations Provide clear, comprehensive handovers to the main department when required Maintain regular contact with the Shift Manager and attend team briefings Use Symphony accurately for job management and workflow tracking Manage the satellite workflow, coordinating with the main department for support and handovers Share knowledge and contribute to a positive, collaborative team culture Maintain exemplary attendance, time management and communication with clients, the front desk, and management Ensure adherence to SLAs, KPIs, and quality standards Conduct quality checks on work produced and log findings appropriately Represent Williams Lea professionally at all times and maintain excellent client service General Tasks Accurate and timely production of all presentation materials Thorough quality-checking of all work before submission Compliance with department processes, policies and quality standards Prompt reporting of issues or errors to the relevant teams Support with ad hoc tasks as requested by Williams Lea or the client Key Skills & Competencies Advanced PowerPoint, Word, Excel and strong working knowledge of Adobe Creative Cloud Ability to design engaging, client-style templates and creative layouts (the CoRe & Healthcare teams require non-standard, more visually creative templates) Strong understanding of formatting, layout, consistency and presentation best practice Excellent accuracy, attention to detail, figure-checking, and proofreading Ability to prioritise work calmly and effectively in a high-pressure environment Strong organisational skills and the ability to manage workload independently Fast learner with the ability to quickly understand team preferences and workflow nuances Excellent communication skills across all levels Creative thinker with the ability to produce innovative and attractive slides Professional, client-service-oriented approach Problem-solving ability and sound judgement when working independently Experience working in a corporate, deadline-driven environment Team player with the ability to contribute to a supportive culture Self-motivated, proactive and able to work on own initiative High level of accountability, professionalism and autonomy Personal Attributes Professional, composed and client-focused at all times Strong service mentality and commitment to excellence Flexible and adaptable with a positive attitude Open to ongoing learning and continual improvement Determined, resilient and willing to go the extra mile when needed Able to quickly pick up new skills and software relevant to the service Rewards and Benefits We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to: 25 days holiday plus bank holidays Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances Life Assurance Private Medical Insurance Dental Insurance Health Assessments Cycle-to-work scheme Discounted gym memberships Referral Scheme You will also work for a global employer who is dedicated to offering each employee an enjoyable, challenging and rewarding career with future career development prospects! Equality and Diversity The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness, and transparency. If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview, please contact us at careersatWL@williamslea.com. View our Privacy Notice https://www.williamslea.com/privacy-statement Longevity driven by innovation In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.