$20,000 Sign on Bonus plus relocation for eligible candidates Facility Betsy Johnson Hospital Location Dunn, North Carolina Department Coordination of Care Job Family Management Work Shift Days (United States of America) Summary Responsible for the leadership and supervision of the Social Work Case Management staff within the Coordinator of Care Department including monitoring/evaluating staff performance, providing, and mentoring ensuring compliance with applicable laws, standards and regulation governing the performance and managing daily operations of assigned staff. Assists to develop services, policies, and procedures as well as coordinates department activities related to and integrating all aspects of case management within the Coordination of Care Department. Adheres to patient experience initiatives and champions customer service excellence. Major Job Functions The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time: Leads, supervises, and directs the practice of the Social Workers and Discharge Planning Assistants in the Coordination of Care Department Maintains updated knowledge of Medicare and Medicaid regulations changes and provides communication and facilitations of new process changes as necessary to maintain compliance In collaboration with the Nurse Manager, identifies cases for referral to Physician Advisor to support timely progress of patient along the continuum Manages Guardianship process Manages and facilitates the Involuntary Commitment Process (IVC) Facilitates issuance of Hospital-Issued Notice of Non-coverage (HINN) which is the letter provided to patients informing them of insurance noncoverage on complex cases Facilitates issuance of Advance Beneficiary Notice (ABN) for non-covered services for complex discharge patients Ensures expeditious response to patient and patient family complaints, resolution of patient issues and reporting of unresolved issues Monitors individual and aggregate Social Work caseloads and adjusts assignments accordingly Serves as preceptor for newly hired Social Workers and Discharge Planning Assistants as requested by the Leadership Team Other duties as assigned Minimum Qualifications The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job: Education and Formal Training: Master’s degree in Social Work (MSW) required Current or pursuing LCSW/LCSWA license in North Carolina required Professional Certification in Case Management or Social Work (CSW, CCM, or ACM) preferred Work Experience: Experience in Social Services, Home Health, Hospice or Acute Care setting preferred Acute Care Case Management preferred Previous community health experience preferred Knowledge, Skills, and Abilities Required: Knowledge of federal regulations and community resources Written and verbal communication skills essential Excellent interpersonal communication and negotiation skills Ability to communicate effectively and work with people of all social, economic and cultural background Self-motivated, proven written, telephonic and electronic communication skills, assertive and persuasive in interactions with customers, peers, management and core staff served Strong organizational and time management skills, as evidenced by capacity to prioritize multiple tasks and role components Proficiency in various computer programs including Microsoft Office and electronic medical record system Ability to demonstrate respect and team building Flexible, open-minded and adaptable to change Ability to work collaboratively with department staff, physicians and healthcare professionals at all levels to achieve established goals, improve quality of outcomes, maintain or exceed The Joint Commission (TJC) standards and state mandates as they apply to the department operations Physical Requirements: Some light carrying and lifting may be required Occasional walking may be required to access all areas of the Medical Center Ability to effectively communicate verbally to patients, family members, personnel and physicians Near visual acuity to proofread hand and typewritten materials Manual ability to use telephones and computer keyboards Required Licenses and Certifications CSW - NC Social Work Certification And Licensure Board Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity For exceptional healthcare come to Cape Fear Valley Health where caring employees are committed to integrity, patient-centeredness and excellence throughout the entire healthcare process. At Cape Fear Valley Health, our goal is to improve the quality of every life we touch. Our diverse team of doctors, nurses and staff work together to create a better experience for every patient, every time. Cape Fear Valley is a 950-bed, 8-hospital regional health system, the 8th largest in North Carolina, with more than 1 million inpatient and outpatients annually. A private not-for-profit organization with over 7,000 employees and 850 physicians. Our employees and physicians proudly serve a seven-county region of southeastern North Carolina, including Fayetteville, Fort Bragg, Hope Mills, Raeford, Lumberton, Elizabethtown, Clinton, Lillington, Dunn and beyond. Our medical facilities include Cape Fear Valley Medical Center, Highsmith-Rainey Specialty Hospital, Cape Fear Valley Rehabilitation Center, Behavioral Health Care, Bladen County Hospital, Hoke Hospital, Central Harnett Hospital, Betsy Johnson Hospital, as well as more than 60 medical offices and specialty care clinics spread throughout the Cape Fear region.