Job Details Job Location: Scranton, PA 18503 Who We Are: Founded in 1902, we have grown to meet the expanding financial needs of the communities we serve. Recognized both regionally and nationally for our exceptional client experience, we are an industry leader—embracing technology and continuously adding new products to best serve our clients. Why Work at Fidelity? For over a decade, Fidelity Bank has been ranked among the area’s top banks by local and national publications. We've also been recognized as one of the best places to work. A core part of our vision is to be the best bank for the community. In 2024, our bankers contributed more than 4,100 hours of volunteer service and helped donate over $1.6 million to nonprofit organizations across our markets. We're looking to hire top talent to join us in serving our community partners. Job Description: The Retail Sales Support Specialist provides administrative and operational support to the retail division, ensuring smooth workflow and accurate reporting. Key responsibilities include managing sales and financial reports, monitoring branch incentive plans, maintaining records and filing systems, preparing correspondence, scheduling meetings, and handling phone and mail communications. The role also involves coordinating tasks across departments, compiling data for reports, and assisting with special projects, while adhering to compliance standards and Fidelity Bank’s Core Values. Strong organizational skills, attention to detail, and a commitment to delivering an exceptional customer experience are essential.