Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. This position pays up to 140K depending on experience. Job Summary Responsible for providing, designing, developing, testing, implementing and ongoing maintenance of new and existing software applications. Qualifications The Physical Security Systems Application Specialist is responsible for the configuration, deployment, troubleshooting, and ongoing support of the organization’s physical access control, video management, and radio communication applications and systems. This role supports Police and Security Operations by ensuring all security technologies operate reliably and securely. Responsibilities include system administration, on-site field work, hardware/software troubleshooting, and light project management for new installations and upgrades. This position requires after-hours support as needed. Additional Job Details (if applicable) Key Responsibilities Configure, deploy, and maintain physical access control systems (EBI, Genetec) and video management systems (Milestone XProtect). Troubleshoot software, hardware, and network-related issues across cameras, door controllers, servers, readers, and radio equipment. Perform routine system administration including badge/access creation, role and permissions management, and maintenance of user and access records. Provide operational support for security incidents, system outages, and device failures; perform root-cause analysis and implement corrective actions. Conduct field work to inspect and service cameras, door hardware, access control devices, and network-connected security equipment. Utilize basic networking fundamentals (IP addressing, VLAN concepts, PoE, routing/switching basics) to diagnose device connectivity and performance issues. Assist with project management tasks for new building deployments, system upgrades, and expansions of security infrastructure. Coordinate with Police/Security teams, IT, Facilities, and external vendors during system installations, service requests, and troubleshooting. Document configurations, create system diagrams, update maintenance logs, and develop end-user or internal support documentation. Support integrations and configuration updates across access control, video, and radio systems. Minimum Qualifications Bachelor’s degree in Information Systems, Computer Science, Security Technology, or related field or equivalent professional experience. Minimum 2–3 years of experience supporting, deploying, or maintaining physical security systems, access control platforms, or similar technologies. Knowledge, Skills, and Abilities Working knowledge of access control, video management, or other physical security technologies. Basic understanding of networking fundamentals (IP addressing, subnets, VLANs, PoE, device connectivity). Strong problem-solving skills with the ability to troubleshoot issues across software, hardware, and networking layers. Effective communication and interpersonal skills; able to work with both technical and non-technical staff including Police and Security personnel. Ability to conduct field work and perform hands-on adjustments, device checks, and equipment installations. Strong organizational skills for managing system records, access requests, and project documentation. Ability to learn new systems and technologies quickly. Familiarity with Microsoft Office 365 and general office productivity applications. Programming or scripting experience is a plus but not required. Work Environment Light to moderate field work (approximately 20–40%) involving on-site inspection and servicing of cameras, access devices, and radio systems. Occasional after-hours support required for critical system issues or security-related incidents. Remote Type Onsite Work Location 15 Parkman Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America) Pay Range $73,798.40 - $107,400.80/Annual Grade 6 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642. Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.