Band Level 3 Job Description Summary The Patient Engagement Therapeutic Area Expert contributes to the implementation of Patient Engagement plans to facilitate Novartis business and provides advice on impact and opportunities and ensures quality deliverables. Job Description Office Location: London (The Westworks), United Kingdom or Dublin, Ireland. #LI-Hybrid Hybrid (12 days per month on-site if living within 50 miles of our London office) #LI-Remote Remote (if living beyond 50 miles of our London office) Key responsibilities but not limited to: Contribute to the creation, revision and publishing of Patient Engagement documents / policies / governance, engagement toolkits, training materials. Provide functional quality support to internal projects / programs (e. g at country and / or regional level) Report technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt Distribution of marketing samples (where applicable) Key performance indicators: Quality of documents prepared (presentations etc.) Seamless functioning of key processes High-quality delivery of individual contribution within projects Timeliness, reliability and quality of managed tasks Essential criteria: Project management expertise Clear understanding of drug development Operations management and execution Languages: English (written and oral) Skills Desired Accountability, Customer Experience, Customer Service, Personal Development, Pharmaceutics, Product Placement, Regulatory Compliance, Sales, Software Release Improving the lives of people living with disease takes more than innovative science. It takes a focus on the needs of people and a community committed to meeting them. It takes a team of people like you. Working together. Learning together. Thriving together. Discover how you can join us in changing people’s lives. In the context of China Cross-Border Data Transfer (CBDT) policy, if you need to apply for a position in China, please go to the local Recruiting System TaleNov .