National Accounts Coordinator, Fragrance & Beauty Location: CHANEL Head office, London Reports to: Senior National Account Manager Contract: 6 Month Fixed-Term Contract, Full-Time CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world. “In order to be irreplaceable, one must always be different” stated company founder, Gabrielle Chanel. At CHANEL, we strive to identify what is unique in each person and support them through their journey with the brand. Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, make up and skincare creations. Your role @CHANEL: As the National Accounts Coordinator, you will support the Commercial Team with the day-to-day running of National Accounts. You will act as the first point of contact for daily communication and response to queries from other departments; Field Team and Retailers alike (orders and deliveries, stock availability, catalogue queries etc). What impact you can create at Chanel: Ownership of Product Catalogue, Cycle product launches and discontinuations: Quarterly/Bi-Annual retailer catalogue review for any discontinued stock and recalls Cycle documents: Obtain all new product information from the Fragrance & Beauty (F&B) Catalogue and Marketing, and create relevant NPI, LQSS and Line Lists Communicate all launches and any updates, internally and externally, as per their individual requirements and timelines (e.g. Marketing slides, New Line Forms, Product Matrixes, Vendor Article Forms, MSDS Forms) Ensure orders are received on time Ensure all retailers have launched products instore and online correctly Analyse Sell in vs Sell Through of new launch to ensure optimum performance and distribution Maintenance of Distribution List and Account Forms Sales Analysis: Prepare the sales data for weekly analysis Track retailer promotions / discounting Assist in quarterly sales analysis for Cycle meetings Campaign analysis for E-Retail channels Ad hoc reporting requests Sampling: E-Retail In Order Sampling and Instore initiatives Gift wrap Instore: Sell-in of seasonal gift wrap to stores/central warehouse Online Grey Market monitoring E-Retail bestsellers stock checks and liaising with retailers to confirm action E-Retail E-boutique checks: ensure guidelines are met and follow up on action points Other ad-hoc administration support across the Commercial Sales Team What you will bring to the role: Proficiency with Microsoft Office - Excel (advanced level required) & PowerPoint (building presentation decks) Clear and concise communicator Process driven, with excellent attention to detail You are energised by: Understanding more about Fragrance & Beauty within a luxury fashion environment Having to take on information quickly and accurately to add value to the team Working in a timely manner without compromise on detail or precision Contributing in the on-going and companywide version of sustainability. Sustainability is one of CHANEL’s key performance drivers, embedded into our ways of working we require continued collective action from all employees to deliver on CHANEL’s House Sustainability Ambitions across our four key areas: Restoring Nature and Climate Investing in Circularity Advancing dignity and prosperity Promoting the autonomy of women What will you gain from this experience: Build and maintain relationships with other internal departments (Retail, Marketing, Queensway Office) Develop an understanding and analysis of sales numbers and trackers Gain programme knowledge – consider personal training needs (SAP / PowerBI) Ability to build external relationships (Retail partners) Benefits at CHANEL Our employee benefits have been created to support you across your professional and personal life by offering you: Physical Wellbeing: Private Medical Insurance covering pre-existing medical conditions and ability to add family members, Online GP App with 24/7 appointments available within 24 hours and Cycle Scheme participation for a tax-exempt bike and/or accessories Financial Wellbeing: Pension, Life Assurance and Retail Discounts across multiple retailers including Supermarkets, Gyms, Days Out and 100’s more Mental Wellbeing: Employee Assistance Programmes and Other Support Lines Platforms: Multiple Platforms to support across Wellbeing Lifestyle: Arts & Culture Ticket Discounts across major London attractions, CHANEL Product Discounts and Employee Only Sales Employee Recognition: Service Awards Programme offering CHANEL Products, Retail Vouchers and Additional Holidays across milestones *Benefits are eligibility dependent and subject to change at any time At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to CHANEL. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.