Company Description"Why work for Pullman London St Pancras? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"Job DescriptionWe are looking for a FUN & PASSIONATE Meeting & Events Executive who wants to join our team at our vibrant central London Hotel, Pullman London St Pancras. With 312 bedrooms and 17 meeting rooms (including the Shaw Theatre), we now need someone to bring their Meeting & Events skills to our current team! You will assist the Meetings & Events department to achieve maximum revenue and client relationships, through effective and efficient sales techniques and strategies-providing excellent customer service at all times to all customers.In this role, you will assist in planning and executing meetings, events and conferences for up to 446 guests, from start to finish.You will work closely with our clients, agents, and team members to ensure seamless coordination and delivery of all aspects of the event.This role requires proven record of accomplishment in event management.Responsibilities:Respond to enquiries from agents/clients within time limit and in a professional mannerPractice efficient and effective yield management in line with guidelinesPromote special offers where appropriate and maximize each and every sales opportunityPrepare contracts and ensure maximum conversion of all business taken in the diaryEnsure all business is chased and departmental guidelines are followedTo conduct show-rounds for existing bookings and for new clientsEnsure client receives a detailed event order in advance of their eventGreet client on arrival to the hotel at the start of their function and maintain a presence throughout the eventResolve any client disputes and complaints in a professional manner and within guidelines issuedEnsure accounting procedures are adhered to at all times – obtain prepayments, reconcile and check final invoices and send to the client within 48hours of departure. Any account queries are to be dealt with within 48 hoursMaintain strong market awareness through competitor site inspectionsAchieving individual weekly targetsQualificationsKey Skills and Behaviours required:- Organisation and time management skills- Strong communication skills both written and verbal- Administration and problem solving skills- Ability to work to deadlines- Customer focused- Attention to detail- Driven towards maximising sales and meeting departmental budgets- Use of OPERA Cloud and Delphi system is essentialYou must have previous Meetings & Events experience in a conference hotel or venueAdditional InformationBonus Breaks: Enjoy two complimentary one or two night stays per year at other Accor properties across the UKPension Scheme: Secure your future with our contributory pension planEmployee Benefit Card: Take advantage of discounted rates at Accor Hotels worldwideComplimentary Meals: Free meals provided whilst on dutyWellness Perks: Free access to the hotel gymEmployee Assistance Programme: Confidential support available 24/7Annual Leave: Up to 33 days of annual leave per year (including public holidays)Salary: £36,037 per annumThe successful candidate must already have eligibility to work in the UK