Typical Accountabilities: • Responds to more complex queries on pharmaceutical products from internal and external stakeholders, escalated by junior staff • Collates information packages for junior employees to use when answering calls • May act as a technical owner of one or more drugs with a deep understanding of all relevant information on this product group • Keeps own knowledge of recent developments up to date, and shares important drug and therapy information with junior staff • Identifies opportunities to improve processes within Medical Information and provides practical solutions to brands within area of expertise • Tracks queries and responses through management information reports, and sends relevant findings to brand marketing teams so they can adjust their marketing materials accordingly • Delivers on tasks agreed and presents results effectively Typical People Management Responsibility (direct / indirect reports): • Approximate number of people managed in total (all levels) - 0 What is the global remit? (how many countries will the role operate in?): • Own country Education, Qualifications, Skills and Experience: • Essential: Bachelor’s Degree or working towards a professional qualification; Knowledge or experience of the pharmaceutical industry; Knowledge of basic medical information; Customer service experience; Ability to manage incoming data or requests in a timely manner and escalate them when appropriate • Desirable: Understanding of multiple aspects within medical information; Project management experience; Team management experience Key Relationship to reach solutions: • Internal (to AZ or team): Medical Affairs Function; Marketing Function; Compliance Team • External (to AZ): Service Providers; Regulatory bodies; Pharmacists, patients and physicians Date Posted 28-Nov-2025 Closing Date 05-Dec-2025 Our mission is to build an inclusive and equitable environment. We want people to feel they belong at AstraZeneca and Alexion, starting with our recruitment process. We welcome and consider applications from all qualified candidates, regardless of characteristics. We offer reasonable adjustments/accommodations to help all candidates to perform at their best. If you have a need for any adjustments/accommodations, please complete the section in the application form. AstraZeneca is a global, science-led, patient-focused biopharmaceutical company. We focus on discovering, developing and commercialising prescription medicines for some of the world’s most serious diseases. But we are more than one of the world’s leading pharmaceutical companies. At AstraZeneca, we’re dedicated to being a Great Place to Work. Where you are empowered to push the boundaries of science, challenge convention and unleash your entrepreneurial spirit. To embrace differences and take bold actions to drive the change needed to meet global healthcare and sustainability challenges. There is no better place to make a difference in medicine, patients, and society. An inclusive culture where you will connect different thinking to generate new and valuable opportunities. Where you will find a commitment to lifelong learning, growth and development for all. Our Inclusion & Diversity (I&D) mission is to create an inclusive and equitable environment where people belong, using the power of our diversity to push the boundaries of science to deliver life-changing medicines to patients. Inclusion and diversity are fundamental to the success of our company, because innovation requires breakthrough ideas that only come from a diverse workforce empowered to challenge conventional thinking. We’re curious about science and the advancement of knowledge. We find creative ways to approach new challenges. We’re driven to make the right choices and be accountable for our actions. As an organisation centred around what makes us human, we put a big focus on people. Across our business, we want colleagues to wake up excited about their day at the office, in the field, or in the lab. Along with our purpose to bring life-changing medicines to people across the globe, we have a promise to you: to help you realise the full breadth of your potential. Here, you’ll do work that has the potential to change your life and improve countless others. And, together with your team, you’ll shape a culture that unites and inspires us every day. This is your life at AstraZeneca.