Housekeeping Supervisor

Job Overview

The Crowne Plaza Lansing is obsessed with making each guest stay incredible. Housekeeping Supervisors attend to the hotel’s housekeeping needs while providing instruction support for the housekeeping team. Inspect guest rooms and public areas for compliance with established cleanliness, maintenance, and set-up standards. Ensure rooms are cleaned to maintain Brand Standards and Guest Satisfaction. Provide training to housekeeping associates.

Benefits and Discounts provided to full-time company employees: 

• Medical/Dental/Vision Insurance 
• Vacation time
• Vacation Enhancement
• Personal Day
• Paid Holidays
• Funeral/Bereavement Leave
• Pet Bereavement
• Footwear Reimbursement Policy
• $20,000 Life Insurance Policy
• Holiday Bonus
• Sick time
• Travel Benefits at IHG® Hotels & Resorts Worldwide
• Friends and Family Rate at the Crowne Plaza Lansing
• Retirement Plan with company match

Duties and Responsibilities

• Assist in the day–to-day housekeeping activities, plan and assign work for team members.
• Assist with opening and closing of department.  
• Inspect guest rooms daily and public spaces to ensure compliance with cleanliness and maintenance issues. 
• Provide training to housekeeping associates on room cleanliness.
• Provide regular feedback to help improve team member performance. 
• Ensure that all guest rooms and public areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue.
• Assist in the day–to-day housekeeping activities, plan and assign work for team members.
• Report all work orders to engineering for any and all problems needing repairs. 
• Maintain hotel safety and security standards.
• Assist other housekeeping associates including cleaning guest rooms as needed. 
• Assist with maintaining supply and linen inventory and stocking of closets.

Specific job knowledge, skills, and abilities:

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Requires good communication skills, both verbal and written.
• Must possess basic computational and computer skills.
• Extensive knowledge of the hotel, its services and facilities its required.
• Must be able to accept and give constructive feedback, follow work rules, work as part of a team and get along with others.  

Physical demands:

• Most tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems; however, must be able to work in extreme temperatures like laundry rooms (+110 F) for more than one hour.  
• Lift and transport up to 70 pounds on a regular and consistent basis, and maneuver equipment weighing up to 250 pounds on a regular and consistent basis. 
• Constant well-paced mobility, for up to 8 hours in length.
• Ability to lift up to 50 lbs. on a regular and consistent basis.
• Must be able to position self to fulfill cleaning duties.  

A high school or equivalent education is required. Minimum of five years of prior facilities management, engineering, or building maintenance experience is required, preferably in a hotel or hospitality setting.

Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel. In addition, attendance at all scheduled training sessions and meetings are required.

Upon employment, all associates are required to fully comply with Crowne Plaza Lansing rules and regulations for the safe and effective operations of the Hotel’s facilities. Associates who violate Hotel rules and regulations will be subjects to disciplinary action, up to and including, separation.

This is not necessarily an all-inclusive list of job-related responsibilities, duties, skills, efforts, requirements or working conditions. While this is intended to be an accurate reflection of the current job, management reserves the right to review the job or to require that other or different tasks be performed as assigned.

All job requirements are subject to possible revision to reflect changes in the position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This position description in no way states or implies that these are the only duties which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor/manager (within the guidance and compliance with Federal and State laws). Continued employment remains on an “at-will” basis.