Kantar Media is a global leader in data, insights, and consulting services, specialising in media measurement, audience analysis, and advertising effectiveness. As people increasingly move across channels and platforms, our data and audience measurement, targeting, analytics and advertising intelligence services unlock insights to inform powerful decision-making. We help brands, agencies, and media owners navigate the complex world of media and advertising through cutting-edge technology and deep expertise. Our presence in over 80 countries and innovative approach has earned us a global reputation for delivering actionable insights that shape the future of the media landscape. #LI-KantarMedia Job Details Ready to join a company that’s shaping the future of media insights? We want to hear from you! *Please note a valid drivers license is required for this role with no more than 3 points* Job Title: Service & Solutions Technician Location: Hybrid – covering Worcester, Gloucester, Cheltenham & Hereford Employment Type: Full-Time, Permanent Hours: Monday–Friday, with occasional evening or weekend work At Kantar Media, we help shape how the world understands audiences. As a Service & Solutions Technician, you’ll support our panellists — the people behind our data — by installing and maintaining our metering technology, ensuring every detail runs smoothly. You’ll mix technical know-how with great customer service to deliver a seamless experience and keep our data accurate and reliable. What You’ll Do Guide panel members remotely through installing and maintaining metering equipment and software. Test and troubleshoot equipment to ensure high-quality performance. Deliver friendly, professional support that leaves every panellist feeling confident and valued. Follow up on technical or compliance issues and keep accurate activity records. Work with colleagues to manage equipment stock and support service improvements. Help ensure data accuracy and meet project targets and SLAs. What You’ll Bring Excellent communication and people skills. Strong problem-solving and customer service mindset. A team player who’s flexible and proactive. Comfortable learning new technology (TV tech experience is a plus). Organised, accurate, and detail-oriented. Self-motivated with a drive for continuous improvement. Why Kantar Media? Be part of a global leader in audience measurement. Enjoy a hybrid role with variety and autonomy. Work with a supportive team that values collaboration and innovation. Make a real impact by ensuring the data behind media decisions is accurate and dependable. #LI-DNI Country United Kingdom Why join Kantar Media? We pride ourselves on understanding people, and what makes us think and act the way we do. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society. Even if you feel like you’re not an exact match, we’d love to receive your application and talk to you about this job or others at Kantar Media. KANTAR MEDIA Kantar Media is a global leader in media research. Our specialist expertise, pioneering technology and commitment to innovation enables us to deliver trusted data to those seeking to better understand the rapidly evolving media landscape and equip them with greater confidence in media decision making. This includes audience measurement (reporting all viewing on all platforms), consumer targeting with TGI, and in-depth advertising intelligence. Our versatility, scale, technology and expertise enable our 5000 people across Latin America, Europe, the Middle East, Asia Pacific, North America and Africa to understand audiences and help the world’s leading organisations succeed and grow. For information about how we process your personal data in the job application process, please click here to read our candidate privacy notice.