ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com. JOB DESCRIPTION SUMMARY Contributes to an exceptional resident experience by ensuring all aspects of the appearance of the community are presented to the proper standards by completing tasks to maintain common areas, amenities and grounds both in and outside of the buildings. Performs repairs and minor redecoration and assists with resident enquiries and parcel management, delivering a varied and rewarding role. JOB DESCRIPTION Key Role Responsibilities Works as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community. Removes waste and remaining items from vacant apartments prior to starting the make ready process, transfers waste to rubbish bins or storage area as applicable and cleans and maintains the storage areas. Rotates refuse bins daily, prepares the bins for the weekly collection by the local authority and returns them to the bin areas in the car park after pick up. Responds positively to maintenance queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them. Completes assigned minor and routine service requests. Assists the Community Team with compliance requirements in regard to units and common areas. Distributes notices, communications and parcels to residents as necessary. Undertakes relocation and removal/disposal of furniture Ensures all empty rooms and apartment and show flats are freshened to maintain market-ready appeal. Conducts weekly internal PPMs as directed such as flushing, fire alarm testing and emergency lights in line with health and safety policies. Assists in the make-ready, move in and move out process by performing duties and checks requested by Community Manager and/or Supervisor. Informs Community or Assistant Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others. About You Ability to read and write in English to a level that enables full understanding and compliance with product safety labels, COSHH policy, and procedure manuals Knowledge and understanding of UK health and safety requirements Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools Previous experience in a similar role within a customer occupied environment. Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures. Ability to work autonomously, using initiative when required. Strong attention to detail Flexible approach to work and adaptable to thrive in a changing environment Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents at all times Ability to use standard resources, tools and equipment to perform duties Must be comfortable working inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet). Demonstrated ability to undertake minor repairs and redecoration and first line maintenance repairs in joinery, plumbing and glazing Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com. Our continued success depends on our people. If you are looking for a career that values dedication, collaboration, and integrity, we are looking for you! Greystar is a vertically integrated real estate company offering expertise in property management, investment management, and development & construction globally. Today, we are the largest rental housing operator and developer in the US and one of the largest global investment management companies delivering industry-leading services to investors, clients, and residents. Please explore the current open positions, apply to a role(s) that you feel will suit you and your skillset. You can keep track of your applications and the process here in your Candidate Home. Thank you for your interest in working at Greystar!! As a Greystar team member, you will hear a lot about our Core Values. They are the values we live and work by, reflecting who we are and the quality of our relationships. We believe in always going that extra step for our residents, clients, investors, and each other. Integrity We stay true to the highest ethical standards and principles, and are honest, trustworthy, humble, and respectful in all of our words and actions. Equality We celebrate individual differences, encourage diversity of thought, provide equality of opportunity, and cultivate an environment where all individuals are seen, treated, and valued equally. Professionalism We proudly present a positive, dignified, and businesslike image at all times through our appearances, behavior, and interactions with others. Accountability We take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard. Service We make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members. Teamwork We work together to accomplish goals, solve problems, and enrich our work environment. Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.