Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better™ - Reflects our commitment to employees, customers, partners and communities globally. About the opportunity Reporting to the Director of Customer Success, this role will be helping us achieve the Customer Success Organization mission for the Major Market segment of customers across North America. We are on a mission to deliver quantifiable business value through engagements that drive growth, advocacy, and adoption. What you’ll get to do Lead partnerships with customers on the development of joint success plans, value plans, and other essential assets. Review and maintain these assets regularly, contribute to ongoing improvement and evolution, maintain a regular monthly and quarterly cadence, and facilitate executive success reviews. Conduct regular customer meetings with accounts in your designated portfolio, in accordance with the governance framework and leading industry practices. Orchestrate partnerships with sales, services, and partner teams to ensure the success of Dayforce opportunities within the customer base. Proactively identify revenue opportunities and pass qualified leads to sales for execution. Lead the preparation and presentation of business proposals, analyze commercial data, and make commercially sustainable, profitable recommendations. Develop account and territory plans for designated customers, maximizing growth potential, advancing customer maturity, improving retention, driving on-time renewals, and securing advocates and referenceable customers. Maintain a high level of customer retention based on strong satisfaction, ensuring customers are referenceable for new sales prospects. Work closely with customers at all levels of management to build trust and confidence in Dayforce’s suite of products and services. Anticipate customers’ future requirements and provide broader industry, vertical, and geographic insights based on external and internal information. Serve as the first point of escalation for commercial, business, and relationship issues, coordinating with key delivery groups to meet customer needs. Orchestrate internal functional and delivery groups to achieve required customer outcomes, ensuring the quality and timeliness of all communications. Identify solutions for greater and faster time to value by understanding customer requirements, external context, and available product and service options. Skills and experience we value Bachelor’s Degree plus 7 years related experience, or equivalent combination education and related experience. Foundational knowledge of customer success in SaaS industry, HR tech or Payroll industry. Understanding of customer service processes and expectations. Ability to build relationships with a number of stakeholders across the business internally and externally. Executive presence, confidence and credibility. What would make you stand out Proficiency in using MS Office, Salesforce CRM or similar tool. Familiarity with HCM software features and current competitive landscape. Manage multiple, concurrent ongoing engagements and prioritize competing priorities. Deliver high quality service in a fast-paced environment. What’s in it for you Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. About the Salary Ranges Please note that the salary range mentioned in this job description should serve simply as a guide. The final compensation offered may vary based on a variety of factors, including bonuses and/or incentives, or a candidate’s experience, skills, budget and location. Our company is committed to providing a fair, equitable, and competitive package that reflects the value an individual brings to the organization. Proficiency in English is required for this position as this role will regularly interact with English-speaking stakeholders, co-workers, managers and/or clients across the world. Further, our back office support teams, including but not limited to Human Resources, are primarily English speaking. Employees need to be able to communicate with these departments in English to appropriately administer their business relationship. Due to the significant high volume of interactions with these English-speaking co-workers, managers, stakeholders and/or clients, which is inherent to this position, it is not possible to reorganize the company's activities to avoid this requirement. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud