YOUR MISSION CORE RESPONSIBILITIES * Manage and strengthen relationships with existing clients, ensuring high satisfaction, retention, and value creation * Serve as a credible technical point of contact, understanding clients’ technical environments and translating their needs into actionable solutions * Collaborate closely with delivery and engineering teams to ensure smooth project execution and measurable client outcomes * Monitor client satisfaction and provide feedback to internal teams to drive continuous improvement * Identify upsell and cross-sell opportunities in line with client goals ADDITIONAL RESPONSIBILITIES * Contribute to client success frameworks (playbooks, pricing models, messaging, proposal templates) * Support grant applications or related administrative tasks when relevant * Participate in strategic discussions with clients and internal leadership to shape long-term engagement plans YOUR KEY RESPONSIBILITIES YOUR PROFILE KEY HARD SKILLS REQUIRED * Experience in account management, customer success, or client-facing roles in IT services * Technical fluency: comfortable discussing APIs, cloud solutions, DevOps, containers, or developer tools * Understanding of service delivery models (T&M, fixed-price, team extension) * Ability to translate client needs into tailored service offerings * Strong communication and relationship management skills NICE-TO-HAVE HARD SKILLS * Exposure to the open-source ecosystem (developer tools, infrastructure, cybersecurity) * Proposal writing skills (French & English) * Experience contributing to strategic client success initiatives KEY SOFT SKILLS * Excellent listening skills and empathy to understand client pain points and act as a trusted advisor * Client-centric mindset with a focus on satisfaction, retention, and sustainable growth * Ability to bridge technical and business perspectives with diplomacy and clarity * Comfortable interacting with highly technical stakeholders, including PhD-level engineers * Essential prerequisites: * Ideally, a business background with technical experience or an Engineering background with proven business and sales acumen * Proven experience (2+ years) in IT professional services sales * Experience working with open-source software WHY US? OUR RECRUITING PROCESS' STEPS 1. General interview with HR 2. Interview with Service Director Miklos Tomka 3. Interview with CEO Thomas Gazagnaire