The Heidelberg Materials UK Shared Service Centre (SSC) works alongside the business providing administrative support functions and customer excellence. Heidelberg Materials UK (formerly Hanson UK) is one of the UK’s largest suppliers of construction materials, employing over 4,000 people and operating around 300 manufacturing sites in the UK. We are committed to building a more sustainable future and recognise that a diverse workforce is vital to our growth and advancement. We aim to promote a culture that values openness, transparency and individual achievement. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation. Customer Accounts / Accounts Receivable Location: Chipping Sodbury Hybrid Competitive Salary The Heidelberg Materials UK Shared Service Centre (SSC) works alongside the business to provide administrative support functions and deliver customer excellence. The Customer Accounts (CA) department is responsible for risk analysis and assessment of customer credit limits, collection of accounts receivable, and proactive management of all aspects of customer account About the Role The Customer Accounts (CA) department plays a key role in managing financial relationships with our customers. This includes: Risk Analysis & Credit Assessment: Evaluating customer credit limits and ensuring compliance with company policies. Accounts Receivable Management: Proactive collection and management of outstanding balances. Bank Account Reconciliation: Managing and reconciling bank accounts accurately and efficiently. Process Optimisation: Driving improvements through tools such as YAMBS automation. Invoice Query Resolution: Logging, tracking, and clearing invoice queries within SSC remit, and supporting resolution of queries across other business lines. Providing excellent customer service, guidance and support to internal and external customers. Processing all transactional activities through the relevant workflow tool. Ensuring compliance with appropriate processes and controls – driving efficiency and corrective action as required. Taking ownership for and handling non-standard requests or issues; and dealing with escalations from the administrators or the wider business. Allocating cash receiptsTo work with high levels of integrity and confidentiality. Ensuring appropriate records are kept and enabling accurate reporting. What We’re Looking For Strong attention to detail and analytical skills. Ability to manage multiple priorities in a fast-paced environment. Excellent communication and problem-solving skills. Experience in accounts receivable or customer accounts management is desirable. Rewards & Benefits We’re proud to be recognised as an Employer of Choice, with accreditations including: Armed Forces Covenant (Gold) | Disability Confident | 5% Club (Platinum) | Mates in Mind | Clear Assured | STEM Ambassador | MPQC Member Competitive Package: Salary, bonus incentives, generous pension, and life assurance Work-Life Balance: 27 days holiday (plus bank holidays), agile/flexible working, holiday purchase, and sabbatical options, Season and travel ticket loans Family-Friendly Policies: Enhanced support for maternity, paternity, adoption, IVF, neonatal care, and menopause Inclusive Culture: Paid volunteering day and active employee communities (LGBTQ+, Women in STEM, Armed Forces, and more) Wellbeing & Development: Employee Assistance Programme, retail discounts, and continuous learning opportunities At Heidelberg Materials UK (previously known as Hanson UK) we strive to create an inclusive and respectful workplace where every individual can bring their unique skills and background to contribute to the success of our business. At Heidelberg Materials UK (previously known as Hanson UK), we understand that a diverse workforce is key to our growth and development, and we aim to foster a culture that values openness, transparency, and individual achievement. As part of our commitment to promoting diversity, we are actively working to encourage more individuals to consider careers within the construction industry. We believe in building a workplace that is dedicated to promoting inclusivity and diversity. If you're interested in joining our team, we encourage you to apply, even if your experience or skill set doesn't perfectly align with the job description. Creating a candidate home page is optional, when asked, but you can use this to quickly see the progress of your application(s). You may still be the right fit for this or other roles within our company. Heidelberg Materials is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here). Please contact Recruitment@uk.heidelbergmaterials.com for additional information or to request accommodations. We understand that women may face unique challenges in their careers, and we are committed to providing a supportive environment to help you thrive. Our family-friendly policies, such as enhanced maternity and parental leave, neonatal care, and adoption support, will provide you with the flexibility and support you need to balance your personal and professional commitments. We also offer a range of benefits, such as access to our Employee Assistance Program, trained mental health first aiders, discounted private medical benefits and much more, to ensure your wellbeing is prioritized.