We are committed to communities where older people flourish, by providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued. When you join the St Monica Trust, you’ll be part of an organisation built on 100 years of trust, thanks to the people who work for us. Our benefits and perks for permanent and fixed term jobs include a generous pension scheme, Life Assurance, at least 23 days’ annual leave plus bank holidays, access to retail and other discounts, subsidised gym, restaurant, free parking and much more! Key Results Summary responsibilities Delivery of day-to-day holistic care for residents and meeting their unique needs. Duties include (but not exclusive to): personal care; assisting with mobility needs; medications (as appropriate to role); infection control; supporting residents with dementia, and end of life care; changing bed linen, sorting laundry, safe disposal of clinical waste, manage stock levels and equipment such as wheelchairs. Working with volunteers, Wellbeing Coordinator and therapy teams to provide and encourage meaningful activities. Relationship building with a range of stakeholders, including a key worker relationship with named residents. Assist with nutrition and food choices, serving drinks and assisting with eating/drinking. Accurate maintenance of records relating to care and regulatory needs. Active contribution in handovers, team meetings and supervisions. Skills and experience Communication Write notes and messages – numeracy, literacy and verbal skills. Communicate with people with differing communication needs. Encourage and influence. Understand and follow instructions and procedures. Strong customer service skills. Mixed methods and mediums of communication. Thinking Style Analyses and evaluates given information. Adapts style and approach appropriate to situation or task. Structures tasks/activities. Pre-empts issues and trouble-shoots. Refers appropriate decisions to line manager. Challenge, or suggest new ways of working, to promote the efficiency of the unit or team. Well-being and Values Aware of cultural and individual differences in all interactions and service areas. Demonstrate interest, care and attention. Create a positive impression. Collaborate with residents and their families where appropriate – tailoring service to meet individual needs. Promptly respond to or refer to team leader/line manager (as appropriate to role), issues of residents or colleagues' health or well-being. Contribute to maintaining a safe and secure environment – reporting faults, repairs or hazards through appropriate channels. Unquestionably embodies the Trust’s values and behaviours internally and externally. Working with others Works effectively as part of a team. Build relationships of trust with others (team, residents and their family & friends). Potential exposure to challenging, physical or emotional situations. Other Skills and Qualifications Essential Level 2 in Care (or equivalent qualification or experience) for Senior Care Assistants Ability to provide effective personal care with dignity (assisting with nutrition, bathing and toileting) Educated to GCSE (or equivalent) level to include maths and English Confident with using IT and a basic understanding of Word/Email. Awareness of older people’s needs and some understanding of dementia. Desirable Level 2 in Care (or equivalent qualification or experience) Level 3 in Care (or willingness to work towards it) for Senior Care Assistants Experience of working with older people, those with a disability, and/or dementia Experience of working in a nursing home/hospital/sheltered housing/social care setting Knowledge of basic first aid, manual handling and food and hygiene practices Awareness of regulations/framework established in the CQC Essential Standards of Quality and Safety and the Mental Capacity Act. Training is provided. Additional information Duties must be carried out in compliance with St Monica Trust’s Equality, Diversity and Inclusion Policy. This role profile contains the principal accountabilities relating to this post and does not describe in detail all the duties required to carry them out. This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction, including spent convictions, must be made known at the time of the application. Salary Ranges: £0.00 - £0.00 Time Type: Full time If you have any queries please email our Recruitment Team - recruitment@stmonicatrust.org.uk Communities where older people flourish - connection, contribution, choice We're committed to communities where older people flourish, and for us this means providing opportunities for our residents to enjoy treasured relationships, exercise choice and feel valued. We are a registered charity and not-for-profit offering a unique blend of welcoming retirement villages, specialist care homes and support for older people both in our communities and across our region. Because of the diverse nature of the Trust, there are a wide range of job opportunities – everything from care roles and nursing to housekeeping, catering, portering, administration, IT, HR, marketing, finance, and much more. Why work for us? We offer a wide variety of benefits, including industry leading rates of pay, generous pension scheme, subsidised staff meals and excellent training and career development opportunities, to name a few. To find out more visit our careers page. Can’t find a suitable role? Introduce yourself! Fill out this short form to register your interest and be the first in line for new job opportunities. St Monica Trust: A great place to work About St Monica Trust We have built a long-standing reputation for providing high quality care and support within our retirement villages and care homes. This is down to the exceptional people who work here - people who go the extra mile to build relationships with our residents and customers. We believe that’s it’s our dedicated team and our embedded values that make St Monica Trust such a great place to work. As a growing organisation, we are always on the look-out for caring, committed and professional people to join our team. St Monica Trust is committed to fostering a diverse and inclusive environment for all employees and job applicants. If you need assistance or an accommodation to complete the application process, please contact our recruitment team at recruitment@stmonicatrust.org.uk. Stay connected If you have any questions or would like to find out more, you can contact our friendly recruitment team by emailing recruitment@stmonicatrust.org.uk or calling 0117 949 4091. Keep up to date with all latest news and developments from the Trust on our social media platforms: Facebook: @stmonicatrust Twitter: @St_Monica_Trust Instagram: @stmonicatrust LinkedIn: @St Monica Trust Find us on Glassdoor.