Job Title: Account Manager – Claims Reporting to: Claims Manager Direct Reports: 0 Position Type: Permanent, Full Time 35 hours per week, Monday to Friday Overview: Why Tokio Marine HCC? Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients. Job Purpose: We are looking for an Account Manager (internally known as a Claims Technician) to join our team of professionals in our offices in Rearsby, Leicestershire. This role will involve you using your excellent communication and customer service skills to deal with different stake holders while investigating, examining, negotiating and settling a range of credit insurance claims across a range of sectors. The successful applicant will have demonstrable experience in providing excellent service to stakeholders and dealing with multiple tasks. Full claims training will be provided, as we do not expect applicants to have prior credit insurance experience. However, a background or knowledge of business, law or quantity surveying would be an advantage for this role. Key Responsibilities: Examining and assessing claims submitted including making settlement within agreed authority schedules and specified timescales. Setting up, reviewing, and paying claims using bespoke IT systems Recording and / or monitoring insolvency dates forming the claim event Assessing opportunities to mitigate any losses Following up with ongoing communication mitigation opportunities Analytically assessing claims including applying judgment to uncertified applications and final accounts Calculating reserves and inputting into claims system Confirming insolvency events, collecting loss information and recording it Liaison with Insolvency Practitioners and external stakeholders Identifying fraudulent claims Attending creditors meetings, assisting with proofs of debt and proxies, following up dividends Reporting (where appropriate) concerns to Risk / Underwriters for limit / cover reviews Informing management of potential large losses and recording same on department Trawl spreadsheet Handling general email and telephone queries Filing claims documentation in paperless filing system, keeping records up to date Liaison with underwriters Advising Policyholders on claims procedures and cover Other reasonable duties as instructed by the Claims Manager Ensuring a professional and fair approach is portrayed at all times Actively seeking better ways to do things Managing client and broker relationships as required Skills and Experience Specification: Essential: Educated to BTEC Level 3 or A Level standard as a minimum Strong written and verbal communication skills. Excellent numeric skills, ability to identify patterns in information Excellent customer service skills Word & Excel skills & working knowledge of other Microsoft applications Ability to assess complex matters and report succinctly Flexible, positive attitude & team player Willingness to network and form strong working relationships with colleagues, brokers and clients Commercial awareness Able to work on own initiative Attention to detail Willingness to learn Desirable: Degree/BTEC/professional qualification in a business, legal or construction related subject Member of the Chartered Institute of Credit Management (full or part qualified) CII Member (full or part qualified) Credit control or similar experience Quantity Surveying experience or qualification Previous experience in insurance, construction, or a claims role Key Benefits Hybrid working options Non-contributory pension Funded private healthcare 25 days holiday (plus bank holidays) Wellbeing allowance Free parking What We Offer The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies. The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies. #LI-NW1 Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background. And then we give them the support and trust they need. We’re always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing. If this is you, then we want you on our team.