Job Description What is the opportunity? This is an exciting opportunity to be a part of the Europe, Middle East & Africa (EMEA) Business and Client Services team on an 8-month FTC or secondment. This team supports both RBC Europe Ltd and RBC London Branch Equities and Fixed Income sales support functions. This role ensures that all daily tasks / controls are completed in line with departmental procedures, whilst also assisting the Associate Director / Director on projects, process improvements or new business initiatives. RBC’s expectation is that all employees and contractors will work in the office with some flexibility to work up to 1 day per week remotely, depending on working arrangements. What will you do? Investigate processing issues and recommend a course of action to the Team Director, assisting in the execution of proposed changes. Monitor Middle Office systems (Salesbook, GBOI) and exceptions. Be responsible for booking all allocations of Block trades, including CTM, FIX, voice, ALEX, GTC, ECN. Ensure all relevant reports and reconciliations are performed, breaks are notated and cleared, then passed for sign off. Monitor shared mailboxes and actioning enquiries. Provide best in class client services to both internal and external clients, by ensuring their queries are responded to within agreed timeframes. To be a point of contact for the Sales/Trade teams and Settlements. Escalate unusual behaviour, as well as any processing issues to the Associate Director or above, in a timely manner following the Operations Escalation Policy. What do you need to succeed? Must-have Proven experience within Sales Support and Settlements, within an operations environment. Strong knowledge of Equity & Fixed Income products and processes. Excellent knowledge of external market systems, such as CTM / Alert / Bloomberg. Meticulous attention to detail. Effective Communicator, both verbal and written. Nice-to-have Experience within a Sales Support or Middle Office role. What is in it for you? We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. Leaders who support your development through coaching and managing opportunities. Opportunities to work with the best in the field. Ability to make a difference and lasting impact. Work in a dynamic, collaborative, progressive, and high-performing team. Agency Notice RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details. Job Skills Active Learning, Adaptability, Communication, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Product Services Additional Job Details Address: 100 BISHOPSGATE:LONDON City: London Country: United Kingdom Work hours/week: 35 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Contract (Fixed Term) Pay Type: Salaried Posted Date: 2025-12-22 Application Deadline: 2026-01-05 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.