JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Overview The Workplace Experience Ambassadors’ primary goal is impacting the care and comfort of employees. They will know the employees on a first name basis as well as their “delight” preferences. They will liaise closely with the engineering and operations team to ensure the space is visually and environmentally comfortable for the employees. Ambassadors solicit customer feedback through face-to-face interactions leaving the customer with the feeling that they are personally being cared for. They will be in touch with hot issues disrupting the office and act as the point communication to all impacted. This team will bridge the gap between operational excellence and personalized customer experience increasing productivity for the client’s team. Responsibilities The role of the Ambassador is to deliver an integrated experience, be a community manager. The Ambassador will be the primary point of contact for employees for onsite support services and responsible for effecting a positive experience across the workplace. Employee & Visitor Management Provide a welcoming approach to all visitors, accommodating the visitors, identifying the host, and facilitating collection. Provide employees or visitors with a clear and comfortable understanding of the rules governing access to host or the building Customer Assistance Ensure smooth, safe, and continuous operations in the workplace Daily site inspections of floors and conference/meeting rooms – monitor and oversee area to ensure shared spaces (conference rooms, break rooms, etc.) are stocked, maintained, and appropriately utilized Coordinates with engineering and operations, print, food services, custodial staff, IT and 3rd party vendors, as needed Maintains conference rooms for cleanliness, assists with setup as needed Assist and advise employees on the best use of workplace and equipment. (AV, Wi-Fi, focus rooms). Submit SNOW tickets on behalf of employees for any IT community issues to ensure repairs are completed, ex. Printers Act as host and role model while facilitating the interaction of the community “Show me you know me” mentality Drives behavioral changes needed to support new way of working (hoteling etiquette, etc.) Create engaging communications and training materials that drive experience Capture community feedback and usage analytics to provide actionable insights Monitors space utilization and runs reports as needed Performs pulse surveys of occupants Performs regular audits and assessments of the workplace Work Order System Ambassador is expected to proactively enter >80% of work orders, following the account specific work order process Site audits/inspections are to be completed to ensure the space is functional, visually & environmentally comfortable, well stocked & maintained Work order resolution should be provided to clients within the agreed SLAs If resolution is not possible within the SLA. The ambassador should provide acknowledgement or receipt and provide an update as soon as possible Experience & Qualifications At least 2 years of experience of working within a dynamic workplace environment in corporate or hotel settings. French and English speaker, good level written & oral communications skills. Understanding of health, safety and environmental standards Excellent interpersonal, communication and organizational skills Passionate about customer experience Ability to multitask and to manage multiple projects effectively Location: On-site –Paris, FRA If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table! JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL. Activate your Personal Job Alerts now and receive opportunities as soon as they are advertised. If you're a current JLL employee, please apply using the Internal Career Site At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.