Summary: As a Finance Administration Assistant, you'll play a vital role in our Waterlink team by managing all finance services. This includes handling the complete invoicing cycle - from raising and processing payments to efficiently resolving queries and managing credits or refunds. You'll also be responsible for monitoring and recording all contractor time claims and their associated paperwork. Your ability to collaborate and support your colleagues will be essential to ensuring the entire department meets its targets and objectives. Main Responsibilities: Respond to enquiries and queries in a professional and efficient manner. To competently deal with sensitive card data information and take relevant correct payments and raise required paperwork and invoices on return. To match, code and process received sales invoices, ensure suppliers are paid on a timely basis. Provide an excellent customer experience by being flexible to resolve all customer contacts within the company timescales. To request appropriate credits and refunds, as required. Process appropriate documentation so that invoices can be raised, request PO’s and deal with the finance element of aerial access requests. Prioritise work to ensure that targets are achieved. To monitor, oversee and record all contractors invoices, time claims and other associated paperwork. To monitor the Waterlink and SEW GP finance systems, to ensure that Waterlink remains on top of all finance processes. Act as the initial escalation point for queries or complaints. To support the Waterlink Finance lead at month and year end with account processes. Skills/Qualifications/Experience: Previous customer service and Finance experience essential. Good knowledge of Microsoft/Google packages, especially Excel/Sheets and Word/Docs. GCSE grades A-C standard or equivalent. Strong organisational and communication skills. We want to be the water company people want to be supplied by and want to work for. We know the communities we serve are diverse. We recognise creativity comes from diversity not similarity. That’s why we are enthusiastic about creating inclusion across age, race, gender, ethnicity, religion and identity. You will experience our dedication to equal opportunities and fair treatment for all: through your recruitment, employment and career progression with South East Water. Benefits package: Excellent Stakeholder pension scheme, up to 10% employer contribution. 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. Flexible annual leave policy to buy or sell holiday leave. Paid volunteering days. Cycle to work scheme. Health cash plan. Life assurance. Wellbeing related benefits. What can you expect from your recruitment? To apply for this position, please submit your CV on our career’s website. It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. If this sounds like the opportunity you’ve been looking for, apply now! South East Water kindly asks that recruitment agencies refrain from submitting CVs to our employees or associates without explicit invitation from our HR Resourcing team. CVs sent on a speculative basis will not be acknowledged and will not assume any responsibility for fees or commissions in the event that we hire a candidate who applied directly or subsequently introduced by an instructed agency. Compensation package: up to £26,910 p.a. Be you, belong and valued. Grow a career with a meaningful purpose. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We supply top-quality drinking water to 2.3 million customers in the southeast of England. Through a network of 9,000 miles of pipe, we deliver 544 million litres of water every day. It's the skill and expertise of our employees that ensures our water meets the highest standards. We make sure we can meet the needs of our customers both now and in the future. Grow a career with a meaningful purpose. • Come to work to be safe, valued, and trusted. • We’ll encourage you to create and pursue new opportunities for personal growth. • A place to be the real you, build deeper connections and enjoy a sense of belonging. • Be invested in helping us to create a sustainable water supply for now, and in the future.