VP of Service Operations

Position Summary: 

The VP of Operations will be responsible for ensuring the organization is both profitable and sustainable. This leadership role will effectively leverage human capital and organizational resources to most efficiently meet or exceed company goals. This position will provide the leadership, management, and guidance necessary to optimize performance and drive growth. 

The VP of Service Operations will report directly to the Chief Service Delivery Officer and will oversee departmental managers to ensure coordination of efforts to reach organizational goals. 

Duties and Responsibilities: 

• Provide company direction through the development of actionable short-term and long-term financial and operational goals
• Collaborate with executive colleagues and departmental managers to implement plans and policies throughout the organization in order to ascertain goals
• Work with team to monitor and track progress toward goals and measure analyticsDevise tactics to reduce costs, increase revenues, and improve overall company performance
• Skillfully engage in high-level negotiations to generate lucrative contracts and/or build beneficial relationships with companies and individuals
• Advisearound staffing and other key organizational efforts and resources
• Coordinate with various departmental managers to ensure each department operates efficiently and remains on track to meet company goals
• Delegate responsibilities, provide direction and support, and oversee departmental projects
• Review performance of managers and establish constructive corrective measures as needed
• Performs other duties as assigned

Skills and Requirements: 

• Exceptional communication, negotiation, and decision-making abilities
• Strong team-building skills and ability to motivate others
• Team-player mindset and willingness to collaborate
• Willing to take responsibility and act independently when necessary
• Well-developed management and leadershipskillwith steadfast resolve and personal integrityAbility to effectively manage multiple projects simultaneouslyAnalytical thinking and problem-solving ability

Education and Experience: 

• Bachelor's degree in business management or related field; MBA is a plus
• 5+ years of significant operations experience; leadership or management experience is required
  •  P&L management experience