Are you an enthusiastic, motivated, and caring individual with a passion for delivering exceptional customer service? We are seeking a Veterinary Receptionist to join our busy and supportive team, providing gold-standard care to our valued clients and their pets. This role is mainly based at our Witham branch, with shifts across other branches as required. The position will involve a mixture of shifts, including late shifts. About the Role As a Veterinary Receptionist, you’ll be the welcoming face of our practice, greeting clients and their pets with empathy and professionalism. Your responsibilities will include: *Managing busy telephone lines and scheduling appointments *Handling email correspondence and client queries with care *Processing payments, managing stock, and assisting with account and insurance queries *Ensuring the practice remains clean, organised, and well-stocked *Providing administrative support and occasionally assisting the clinical team with animal handling during consultations (non-clinical tasks) What We’re Looking For We are seeking someone with proven customer service experience (experience in a veterinary or medical setting is a bonus, but not essential). You will have: *A passion for client care and strong communication skills *Excellent IT proficiency (Excel, Word, Outlook) *Strong organisational skills, attention to detail, and a proactive attitude *Flexibility to work across multiple branches and varied shifts *Full training will be provided on-site, making this a fantastic opportunity to build your skills and knowledge in a supportive environment. Your shift pattern This is a part-time permanent role working 24 hours per week. There will be varied shifts from 7:45am/8:00am - 2:00pm or 2:15pm-7:15pm. There will be mainly later shifts required so we need the candidate to be flexible. There will also be a Saturday rota from 8:00am-2:00pm. In addition to a competitive salary, you will benefit from: *6.6 weeks annual leave FTE *Additional annual leave for your birthday which will be added to your holiday allowance *Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay *Cycle to work scheme *Initiatives focused on employee wellbeing *Non-accidental injury support *Learning and development opportunities via the IVC Evidensia Academy *Pawsome Benefits - reward gateway giving discounts and cashback with 100's of retailers *Pension scheme *Discounted staff pet care \n \n £0 - £0 an hour £12.21ph [http://12.21ph] \n