Training Manager

 Join our team at General Services Corporation, where we have provided First Class Service since 1971. As a valued member of our GSC family, you will be part of a supportive and encouraging network that thrives on collaboration and open communication. We believe in nurturing your skill growth and aspirations for professional development.

At GSC, we celebrate First Class excellence, encourage innovative thinking, and have fun while doing it! Embark on a rewarding journey with us, where every day is an opportunity to make a positive impact and become part of a diverse team, united by shared values and strong bonds.

SUMMARY:

The Training Manager will oversee all functions of the Corporate Training Department, ensuring the effective development and delivery of training across the organization. This role is responsible for researching, designing, and implementing comprehensive training programs that address a wide range of company policies, procedures, and professional development needs. The Training Manager will play a key role in fostering employee growth, maintaining compliance, and supporting the company’s overall performance objectives. 

RESPONSIBILITIES:

• Conduct all communications with our customers, prospects, applicants, residents, or coworkers in a manner consistent with the company’s standards and philosophies.
• Adhere to all Company policies and procedures.
• Direct supervision of the Training staff, to include the Training Specialists, Service Training Supervisor, Area Service Technicians, and Service Technician Trainees.
• Responsible for overseeing the Training Department to ensure departmental goals are met, daily operations run efficiently and are well organized, and all activities comply with established policies and procedures.
• Research, design, and develop training programs for all employees company wide.
• Research and offer recommendations for future training needs.
• Revise and expand current training programs and manuals as needed (i.e. new company policies and procedures, legal updates).
• Select and prepare various methods of instruction.
• Maintain knowledge of instructional technologies.
• Develop and apply trainee testing to evaluate the effectiveness of training programs.
• Select and maintain training equipment. Arrange for repair or replacement.
• Schedule and maintain the Training Center in VA.
• Assign and schedule trainees and instructors for training classes.
• Maintain a productive and knowledgeable training and development staff.
• Develop and maintain the Learning Management System (LMS).
• Prepare annual training and development budget.
• Direct accountability of the Training Department budget. 
• Direct accountability and reconciliation of department charge card.
• Maintain knowledge of OSHA, EPA, asbestos, mold, lead based paint and other environmental hazards. 
• Oversight of all safety related programs and initiatives including knowledge of federal, state and county regulations. 
• Establish and maintain working relationships with outsourcing vendors.
• Other duties as assigned. 

Education: 

• Bachelor’s in Training & Development, Bachelor’s in Education, or equivalent experience

Experience: 

• Five years or more of Management experience.
• Five years or more of independent development and presentation of employee training programs to include writing and quality control. 
• Property Management Industry experience preferred

Skills:

• Positive Interpersonal Skills
• Proficient with Microsoft 365 Office applications and research
• Project Management
• Cross departmental collaboration
• Organizational Ability
• Research and course developmental skills
• Professional Presence
• Speaking/teaching ability
• Editing ability
• Writing Skills to include spelling and grammatical proficiency
• Quality Control
• Advanced Leadership and coaching skills
• Fluent in the Spanish language (preferred)
• Ability to meet tight deadlines
• Problem Solving:

1. Analyzing
2. Recognizing boundaries
3. Being courteous
4. Recognizing options/flexibility
5. Following up to closure
6. Exercising good judgment
7. Working Calmly under pressure 

Personal Qualities:

• Willingness to assist and serve others
• Open to learning and change
• Integrity
• Positive attitude
• Ability to rebound from setbacks
• Motivation

GSC Cares about your health and wellbeing and we provide the following benefits:

• Health, Dental, and Vision Coverage.
• 401(k) Retirement Savings Plans.
• 25% Employee Rental Discount at any GSC property.
• Paid Holidays, Paid Sick and Paid Vacation.
• Health Savings Account with Match.
• Maternity Leave.
• Employee and Dependent Care Assistance Programs.
• Short- and Long-Term Disability Insurance.
• Life, Critical Illness, Accident, and Cancer Insurance Plans.
• Pet Insurance.
• Identity Theft Protection.
• Legal Resources.

EOE-GSC is proud to be an equal opportunity employer and does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.