Technical Support Engineer

Hai Robotics is a leading provider of innovative logistics robotics solutions. Our sophisticated systems are designed to optimise supply chain operations across various industries, with the goal of offering cost-effective, efficient, and sustainable solutions. With our robots, we reduce our customers' storage footprint and operating costs, improve warehouse productivity and maximize workflow efficiencies with increased speed & order accuracy.

We are currently on the lookout for a Technical Support Engineer. You will play a pivotal role in supporting our team's efforts in ensuring that our customers are able to seamlessly maintain and optimise our innovative robotics solutions. As a key member of our after-sales team, you will:

• Take ownership of customer issues reported and seeing problems through to resolution;
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
• Quickly respond to field service queries to ensure customer satisfaction and equipment availability;
• Be responsible for the training of service partners and taking responsibility for regional service partner management;
• Engage in other service-related work;
• Be comfortable working on-site at customer locations (2 - 4 weeks)

If you are passionate about cutting-edge technology and thrive in a hands-on, customer-focused
role, we encourage you to apply and be a key player in shaping the future of robotics logistics
solutions!

In order to be successful in this role, you must have a problem solving mindset, be proactive, and have an affinity for operational excellence. In addition, you meet the following criteria:

• You are a quick learner with excellent hands-on skills, both mechanical and electrical;
• You have recently graduated or you have a minimum of 2 years of site engineering experience;
• You are able to read and draw electric construction diagrams;
• You possess strong communication skills. Proficiency in Chinese and English in both oral and written form is a must
• Some basic knowledge of network or database is preferred;
• You are able to travel frequently in the European region. Traveling time is around 60% - 80%

We offer a dynamic and innovative working environment in a very committed organisation, with the following perks:

• A competitive salary
• A quarterly bonus
• Travel allowance when travelling to customer sites
• Annual leave package
• Work laptop and phone
• The opportunity to contribute to a young, growing company, shaping its success and your career