Title: Technical Support Engineer Reports to: Technical and Development Manager About Us: Imagine working at the forefront of innovation in fluid-flow technology, with over 1,400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet. As part of our team, you'll be immersed in an environment that fosters growth, creativity, and collaboration. Here, you'll have the opportunity to push boundaries, tackle exciting challenges, and develop cutting-edge solutions that promote energy efficiency and reduce environmental impact. Every day offers the chance to make a meaningful contribution to a more sustainable future, driving innovations that help lower global carbon footprints. Together, we’re creating a legacy that goes beyond business—one that’s changing the world for the better. As a Technical Support Engineer (UK), you will be responsible for implementing solutions that add value to both our customers and Armstrong. You will support field operations, deliver technical insight, and contribute to achieving “best-in-class” customer support and satisfaction. This role supports the UK Service, Sales, and Quality teams by providing technical expertise across a range of functions including application support, troubleshooting, and service improvement. Key Accountabilities Customer and Technical Support Deliver high-quality customer support, striving to achieve best-in-class service levels. Provide application, FAQ, and field service support in line with company policies and procedures. Take full ownership of customer issues, ensuring timely resolution and clear communication throughout. Utilise LN and other business systems to identify parts, raise NCRs, create service tickets, and respond to enquiries regarding product availability and lead times. Support the achievement of connectivity targets for Pump Manager and use APM tools to monitor performance, analyse data, and troubleshoot technical issues. Provide on-site support to resolve customer and product-related concerns effectively. Training, Communication, and Collaboration Deliver internal and external training sessions and participate in presentations, exhibitions, and trade shows. Collaborate closely with the Marketing team to provide technical feedback and input on new initiatives. Support the UK Service Admin, RSEC, and Sales teams with technical queries, labour resource planning, and quotation preparation. Participate in weekly global task force meetings, contributing practical insights on Armstrong products and software performance. Quality and Continuous Improvement Attend weekly QA meetings, providing detailed field feedback and highlighting recurring or critical issues. Prepare comprehensive, site-specific method statements outlining safe and correct work practices. Analyse customer feedback to identify trends and recommend improvements in service delivery. Support project teams in driving strategic initiatives, product enhancements, and continuous improvement efforts. What We’re Looking For To thrive in this role, you should bring: Education and Experience Proven work experience in sales or service within the HVAC or pump-related industry. Demonstrated understanding of HVAC systems, industrial service operations, and product applications. Strong interpersonal, leadership, and organisational skills. Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); familiarity with LN or other ERP systems is an advantage. Technical Skills Strong analytical and problem-solving abilities, with the capacity to diagnose and resolve technical issues efficiently. Ability to create clear and accurate method statements and technical documentation. Sound knowledge of HVAC system design, control principles, and mechanical fundamentals. Soft Skills Positive, team-oriented attitude with a proactive approach to challenges. Detail-focused with a structured and methodical problem-solving style. Excellent communication and interpersonal skills, with the ability to engage effectively across all levels of the organisation. Adaptable and flexible, capable of working in both site-based and office-based environments. Committed to maintaining high standards of quality, productivity and continuous learning. Why Armstrong Fluid Technology? By joining us, you’ll become part of a global community dedicated to pushing the boundaries of fluid-flow technology while upholding Armstrong's commitment to sustainability. You’ll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrow’s solutions today.