Technical Service Lead (OneEPR)

Company Description

Working as a partnership, both Isle of Wight NHS Trust and Portsmouth Hospitals University NHS Trust have a shared vision for excellence in care for our patients and communities; with a set of strategic aims underpinning how we will achieve this. 

The vision for our single corporate services is to:

• Be an employer of choice for corporate talent, attracting and retaining people who share our values for excellence in care and welcome the opportunity to benefit from the broad range of flexible career and development opportunities we can offer.   
• Improve efficiency through simplified and standardised policies, processes, and systems, drawing on the best from both Trusts.  
• Do things once and reduce any duplication on transactional tasks giving corporate staff the ability to focus on higher value and more diverse activities.  
• Co-invest in the latest digital solutions and standardise our approach, meaning we do things once for both organisations. 
• Improve learning and development opportunities and sharing best practice, upskilling both Trusts.  
• Co-locate teams in purpose-built facilities on the Island and in Portsmouth to enable closer working and sharing.  
• Build resilience for individuals and our teams. 

The single corporate service is delivered across both organisation. You may be based at either IWT or PHU and individuals may be required to undertake business travel between sites. For leaders managing staff across multi-site locations, you will need to be visible and provide in person leadership. The arrangements and frequency will be agreed locally

Single Corporate Service Summary

Job Description

NHS Band 8a: Salary £55,690 - £62,682 per annum 

Fixed Term Contract - 2 years

Full-time: 37.5 hours per week 

Closing date for applications - 1 December 2025

The OneEPR Programme exists to implement a single integrated electronic patient record (EPR) designed to improve patient outcomes and the experience of delivering care for out patients. The solution is the direct result of the combined vision and strategic goals of:

1. Isle of Wight NHS Trust (IWT)

2. Portsmouth Hospitals University NHS Trust (PHU)

3. Hampshire Hospitals NHS Foundation Trust (HHFT)

4. University Hospital Southampton Foundation Trust (UHS)

The Trusts will work together with their clinical and departmental experts alongside regional digital colleagues to procure and implement a joint EPR over the coming years .

The introduction of EPR will support us in transforming how we work every day, helping us to run our services with the information we need at our fingertips. It will also help us to deliver care in a different way, according to best practice, efficiently and consistently.

Our EPR will act as an enabler for a greatly improved integrated healthcare system, in which caregivers and patients have electronic access to more complete health records and are empowered to make better health decisions. The key objectives of the programme are:

1. Enhance patient care by empowering clinicians, providing them with the right information at the right time and in the right place

2. Improved continuity of care for many of our patients who receive treatment at more than one Trust

3. Provide a ‘single source of truth’, making sharing information across pathways much simpler

4. Maximise efficient working and reduce errors when making decisions

5. Allow significantly greater clinical information-sharing with our partners in primary care, community care, mental health and ambulance

6. Enable integration of acute services across the four Trusts

The OneEPR Technical Service Lead will work alongside the Digital Operations Manager / Technical Service Supervisor to manage the Technical Service Team. Over the course of the fixed-term contract, you will focus on supporting EPR workstreams, integrating new infrastructure and solutions, while migrating and decommissioning legacy systems as directed by the Technical Service Lead (OneEPR).

As OneEPR is an evolving project with currently undefined boundaries, this role aligns with the standard Digital Operations Manager job description. To effectively collaborate with existing staff in delivering the OneEPR programme, you will be expected to gain the necessary knowledge and skills to undertake tasks that emerge throughout the duration of the project.

Key responsibilities:

• Be responsible for 2 OneEPR specialist staff including shared supervision of existing technical services team members and key staff, and management of external consultancy of professional services
• Proactively and positively contribute to the successful overall performance of the Trust.
• Deliver excellent levels of customer service to all patients/visitors and staff at the Trust.
• Develop effective ways of working and create strong partnerships and relationships with all stakeholders to support the implementation of the Government’s policies on Health.
• Develop an organisational culture that fosters collaborative working among all staff groups, to ensure a focused commitment to delivering quality services and outcomes.
• Act as an advocate for the Trust & its contribution to the Health Service arena through creating effective partnerships and relationships with internal and external stakeholders.
• Comply with corporate governance structure in keeping with the principles and standards set out by the Trust.
• Support the Trust culture of collaborative, flexible cross-team working and commitment to delivering quality services and outcomes, which support the Government’s policies on public health
• If your employment is to a post that requires you to be registered with a professional body, the continuation of your employment is conditional upon you continuing to be registered with the appropriate professional body.
• The Trust will require evidence of current registration.
• In compliance with the Trust's practices and procedures associated with the control of infection, you are required to:
• Adhere to Trust Infection Control Policies, assuring compliance with all defined infection control standards at all times. 
• Conduct hand hygiene in accordance with Trust policy, challenging those around you that do not.
• Challenge poor practice that could lead to the transmission of infection.
• Digital Infrastructure Development - for full details, please refer to the attached Job Description 
• Team Management - for full details, please refer to the attached Job Description 

Qualifications

Qualifications

Essential

• Degree level qualification or equivalent experience in computing or related field.
• PRINCE2 qualification
• Technical accreditation in at least two of the following; Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), Certified Virtualisation Expert (CVE) Citrix Certified Architect (CCA).
• Certified Information Systems Security Professional (CISSP)
• ITIL Service Manager/Expert Certificate
• Evidence of continuing professional development

Desirable

• ITIL Service Management qualification.
• Educated to Masters level, either MBA or MSc
• Management qualification

Experience

Essential 

• Advanced theoretical and specialist knowledge across several information technology platforms; Server Virtualisation, Desktop Virtualisation, Data Networking, Messaging, Storage Area Networks, Security, Mobility, Server & Peripheral Hardware.
• Significant experience of IT Service Management, Incident Management, Problem Management, Change Management, Performance Management & Availability Management.
• Significant Experience of Service Management of 3rd party contracts.
• Proven effective team leadership, professional experience of staff management.
• Significant experience in leading highly complex technical problems to resolution, including team management and external suppliers.
• Significant experience in project delivery of technical projects.
• Experience in assisting with report writing, being operating procedures, options appraisals, risk analysis, user guides.

Skills & Knowledge

Essential 

• Excellent interpersonal and explanatory skills in dealing with a wide range of information technology users from skilled to Digital-illiterate.
• Excellent verbal/written communication skills, with the ability to present within a group.
• Good team-player and team builder, highly motivated individual and team to support the delivery of an efficient, effective customer-focused support service.
• Good presentation and negotiation skills to produce and present formal proposals and get proposals accepted.
• Excellent planning and time-management skills.
• Good negotiating and relationship-building skills to gain maximum benefit for customers from software suppliers and internal Digital providers.
• Able to set clear and appropriate priorities for one self and the team, with the ability to deal with conflicting demands, unpredictable work patterns, and multiple deadlines.
• Good technical knowledge to understand and resolve technical problems.
• Good knowledge of data protection and information security/governance issues.
• Good knowledge of providing proactive IT System/Network performance monitoring.

Desirable

• Excellent skills in C++ / Perl / Visual basic / Unix Scripting skills

Additional Information

The health and wellbeing of our staff is at the forefront of everything we do. We are proud to be able to offer our staff some fantastic benefits including our on-site Nursery, access to our free Beach Hut for those long summer days, our on-site Wellness Centre including a gym and a swimming pool, access to our fantastic staff networks including LGBTQ, Race Equality and DisAbility, and awards ceremonies to recognise your achievements. We believe we can offer support to all of our staff when they need it the most.

Please note your application may be transferred to the Isle of Wight Applicant Tracking System (ATS) if you are selected for an interview

We welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation, and beliefs.