Technical Sales Manager Sanitaryware Location: East Golds At Sibelco, we advance life through materials. For over 150 years, we’ve been a trusted leader in sourcing, transforming, and distributing specialty industrial minerals. Our work powers progress across industries as diverse as glass, ceramics, construction, coatings, polymers, and water purification. Beyond our materials, we’re proud of our commitment to sustainability, innovation, and empowering people from all walks of life to thrive and make a meaningful impact. Are We the Perfect Match? At Sibelco, we believe building a successful career is a two-way journey. We’re looking for individuals who share our values and vision, just as much as you’re seeking a company that aligns with your aspirations. Together, we can shape the future. Responsibilities Customer Complaint Management Lead investigation and resolution of customer complaints through collaboration with T&I, Supply Chain, Commercial, and Operations. Research production history in Sibelco databases. Conduct Root Cause Analysis and manage / track implementation of Corrective Actions. Issue RCCA reports to customers. Conduct routine tours and/or inspections of plants and processes to ensure effective implementation of Corrective Actions. Quality Regularly monitor and report on operating / quality trends of plants and finished products. Identify trends and notify operations, sales, and customers as necessary. Work with operations to identify the cause of unanticipated trends and resolve deviations. Produce quality reports as required by customers. Be involved in technical meetings/teams whose objectives directly impact quality and customer results. Visiting plants frequently to understand changes that may impact quality. Review operator procedures to identify areas of potential quality impact. Oversee and track changes that impact the customer that may originate in the plants, analytical services, or other areas. Logically organize, monitor, and communicate status of quality related projects that result from customer interactions, quality inspections, complaints, and meetings. Relationship management Develop strong relationships with technical representatives of Sibelco’s customers to gain greater understanding, visibility, and impact upon the technical demands, expectations, and requirements. Solicit customers and monitor industry technology trends for generation of new products. Trial new products with customers. Influence Key Decision Makers Develop relationship with opinion leaders (i.e. people / companies which support customers in taking decisions) such as Prescribers, Machinery producers, Consultants etc. . Continuous Improvement Develop detailed understandings of our customers’ processes to assist in problem solving and continuous improvement for both Sibelco and our customers. Assist plant sites with the development of annual Continuous Improvement Plans and Process Assessments that relate to our customers. Perform Market Intelligence Develop knowledge of market situation understand product of competition and competitive advantages of Sibelco Products, support Directors and VP in determination of market share and wallet share with customers. Product specifications Work closely with customers, Operations and Sales to define product specifications that are agreeable to both parties when issues arise Competencies (Reference: Sibelco (Leadership) Competency Model) Business Acumen Knows Sibelco’s business and how Sibelco operates Understands the role and interrelationship of each function and how each adds value to Sibelco Understand Market best practices and develops capability to influence decision makers Leads and aligns teams to the achievement of goals and objectives Understands market and competition, flags trends and challenges for Sibelco Senior leadership’s attention Global Perspective Acts in the best interest of Sibelco on short to midterm perspective Applies Sibelco Global practices appropriately whilst providing relevant bottom-up information Works effectively in an organizational matrix and evolving structure with a wide range of people across functions and cultures Planning & Prioritizing Accurately determines the complexity of tasks and projects and required resources Breaks down projects or assignments into different steps (group of activities) Sets priorities and time parameters to accomplish tasks and projects Coordinates efforts to implement plan Drives Results Sets clear goals and pursue them with energy and drive Drives self and others to achieve excellent results Models’ perseverance in face of challenges and finds solutions in order toachieve set goals Recognized for his/her qualitative performance Collaborates Consistently fosters collaboration across the organization Builds strong inclusive relationships across Business/Functions and levels Inspires individuals and maximize team dynamics to achieve common goals. Managing Change & Ambiguity Stays composed and navigates through change effectively Leads others to operate effectively in absence of clear structure and processes Comfortable in making decisions and taking actions, even with incomplete information Handles risk and uncertainty comfortably Why Join Us? Sibelco is more than a workplace—it’s a community that encourages growth, innovation, and collaboration. Here’s what you can look forward to when you join our team: Meet Our People: Careers Learn About Our Recruitment Process: Learn More Discover Our Sustainability Goals: Sibelco priorities We also welcome applications from all backgrounds and are committed to providing reasonable adjustments to support you through the selection process. How to Apply Follow us on LinkedIn, Instagram, Twitter/X and Facebook to learn more about life at Sibelco. Submit your application in the Apply option. Please note: We do not require agency services as we have a dedicated Global Talent Acquisition Team. Be part of something special If you are looking for a fast-moving, diverse and challenging career where you can make a real difference, Sibelco could be the right company for you. Scroll down to explore our latest career opportunities and learn more about what it is like to work at Sibelco.