At Switch2 we are passionate about helping our customers and communities live sustainable lives now and in the long term. We are trusted experts in the design, build, and operation of Heat and Energy networks. Through the innovative new solutions we build, and through the continuous optimisation of the networks we operate, we are instrumental in the delivery of the UK’s Climate change agenda.
Main Purpose of the Role
The jobholder is responsible for the technical support of a team of field engineers, overseeing both CMV and reactive maintenance of communal heating systems, including consumer interface units, metering, AMR systems and prepayment systems in domestic and commercial properties.
To ensure the highest standards and levels of performance, customer service, engineering and health and safety, whilst supporting the development of an excellent heat networks engineering team.
To support the engineers with onsite training requirements and ensuring they have the necessary equipment, PPE, and van stock to meet pre-determined SLAs delivering a high standard of customer service at all times.
Main Accountabilities/Key Result Areas
This role is a working Technical Lead Engineer, supporting the Field Domestic Engineers on technical advice.
To carrying out engineer and subcontractor audits on a regular basis to ensure customer service levels and high standards of workmanship are maintained at all times.
To carry out Responsive, Metering, Planned or Commissioning works as required.
To support the Regional Field Manager as required to ensure the team have relevant and adequate training.
Supporting the Regional Field Manager in planning and organising the resource.
Production of RAMS as required.
Defect and fault identification/ diagnosis’s reporting as required.
Completing site surveys and Pre-installation visits as required for project works.
Ensuring quality Assurance of Switch2 compliance to contractual obligations in the dwellings
Ensure compliance with Health and Safety Management on all sites and working procedures, and statutory health and safety requirements.
Liaise with on-site contractors regarding any snagging issues or 1st line escalation defect queries.
Carrying out adhoc training and mentoring of new/existing employees as required.- Key Skills and Behaviours Required
Good technical and fault diagnosis skills
Planning and scheduling skills
Customer Focussed
Excellent communication skills
Ability to work as part of a team.
Conflict management/resolution
Experienced in Community & District heating schemes and associated equipment.
Strong man management skills to control a remote team of field engineers.
Ability to foresee and / or react quickly to problems.
A ‘can do’ attitude to customers, tasks, and client requests.
Aptitude for learning new products and technology.
Knowledge, Training and Relevant Experience to do the job.
Qualification and/or Experience in Mechanical/Electrical Engineering
Knowledge and experience in Community and District Heat Networks and mechanical (HIU’s)
Knowledge and experience in supporting Engineers.
A detailed understanding of various types of meters and their operation
Ideally a good understanding of Automatic Meter Reading (AMR) systems including Mbus, Radio and DLC etc.
Good working knowledge of hydraulic systems including fault finding ability.
Good understanding of the use of the HHT and any other administrative duties including time sheets, stock take etc.
Good understanding of prepayment systems including Point of sale units and prepayment units.
Literacy: Good computer skills.
Face Fit training experience
Safe use of ladders and inspection training
Ideally IOSH/SMSTS qualification
Switch2 is committed to providing equal opportunities.