At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team. This client‑facing role provides end‑to‑end technical support to Broadridge customers. You’ll coordinate daily service activities, troubleshoot issues, and drive incident and problem resolution. Working closely with development, infrastructure, and product teams, you’ll help deliver reliable, high‑quality service and contribute to continuous improvement initiatives. Responsibilities: Coordinate all aspects of the service offering for assigned clients, including daily service requests, queries, incidents, problem, and change management. Provide end‑to‑end client support as part of a global team — covering troubleshooting, escalation management, and resolution of issues. Respond promptly to customer inquiries regarding product operation, configuration, and malfunctions. Participate in service‑improvement projects focused on efficiency and effectiveness; leverage AI tools where appropriate. Collaborate across teams — development, infrastructure, and product — to ensure seamless service delivery. Host regular service review meetings with clients; recommend preventative maintenance or configuration optimizations to enhance product performance and client satisfaction. May lead small projects or provide guidance to others, applying technical expertise and project‑management skills. Requirements: Minimum 1 year of experience in a technical support or client‑facing support role. Bachelor’s degree in Computer Science, Engineering, or equivalent technical education. Strong written and verbal communication skills; comfortable engaging with stakeholders at all levels and confident in dynamic or uncertain situations. Fundamental knowledge of Unix, database technology, SQL, Python, or similar programming languages. Demonstrated interest in financial markets and IT systems, with the ability to apply general business knowledge developed through education or previous experience. #LI-MS1 #LI-Hybrid We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective. Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration. Broadridge Financial Solutions, Inc. (NYSE: BR), is a global Fintech leader, delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies. At Broadridge, we are committed to making a difference. Our unique culture is guided by the Service-Profit Chain—the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications. A certified Great Place to Work®, Broadridge is part of the S&P 500® Index, employing over 14,000 associates in 21 countries. LinkedIn Facebook Instagram Twitter YouTube Glassdoor The Muse Broadridge is committed to creating an engaging workplace for the most talented associates in our industry. We are dedicated to fostering a collaborative, inclusive, and healthy environment that promotes flexibility and accountability. As a leading provider of technology, communications, and data and analytics solutions to businesses around the world, it is critical that we understand, embrace, and operate in a multicultural environment. Every associate has unique strengths, which, when fully appreciated and embraced, allow individuals to perform at their best, leading to our success. We believe that our associates are our most important asset. Encouraging professional development opportunities is a core part of our culture. Broadridge provides educational opportunities, including formal classes, training programs and events. To enable learning in our hybrid working model, Broadridge has redesigned all development programs for 100% virtual delivery. Our associates have access to 8,500+ online courses covering business, leadership, technical, and function-specific topics through our LinkedIn Learning program.