At Johnson Controls, we are a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine the performance of buildings to serve people, places, and the planet. We are excited to offer an opportunity for a skilled Support Technician to join our ADT team. Our team supports over 300,000 customers annually, ensuring they remain safe and secure with a fully functioning alarm system. We provide ongoing training, job security, and career development within a business that offers opportunities locally, nationally, and globally. What we offer We believe in rewarding talent and dedication. Here’s what you’ll enjoy: Competitive Salary – Rewarding your skills and contributions. Bonus Plan: Performance-based bonuses to reward your impact Generous Holiday Allowance – 33 days of paid holiday per year (including bank holidays) Comprehensive Benefits Package – Including pension, life assurance, employee assistance program, referral schemes, employee discounts (high street brands), Cycle-to-Work scheme, and discounts on Johnson Controls security products. Extensive Training Opportunities – Benefit from ongoing product training and cross-training, with access to outstanding resources. Collaborative Team Environment – Work with a supportive and encouraging team that values your contributions. Career Development – Explore growth opportunities with clear career ladders to advance your career. How will you do it In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work. Handling admin tasks and maintaining accurate records. You will: Diagnose and troubleshoot security alarm faults Use a broad range of monitoring and programming software Deliver excellent customer service to external residential and commercial customers Handle bespoke and high-security customer requirements with discretion Assist field engineers to ensure remote connectivity to alarm systems What We’re Looking For We want passionate, detail-oriented problem solvers who thrive in a high-energy environment. Essential Skills: ✔ An interest in problem-solving ✔ Excellent communication skills ✔ Ability to convey technical information to a non-technical audience Preferred Skills: 🔹 Experience in technical problem-solving 🔹 Experience providing customer service over the phone 🔹 Background in customer service If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team! #LI-MS2 #LI-Onsite Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.