Work Schedule Standard (Mon-Fri) Environmental Conditions Office Job Description Main Activities / Responsibilities • Ensure on-site training of laboratory analysis staff using our systems and our prenatal screening software. • Provide technical assistance to end-customers (remotely), ensuring prompt and effective resolution of technical issues. • Analyze problems reported by customers from French and Spanish-speaking countries and propose solutions. You will have to solve "reagent" and "instrumentation" issues. • Collaborate with the Field Service engineer team to initiate technical interventions at end users. • Assign more complex issues to experts for in-depth investigation. • Maintain accurate and detailed records of customer interactions, technical issues, and resolutions in the CRM system. • Collaborate with cross-functional teams, including Sales, Engineering, and Product development, to address customer needs and provide technical expertise. • Develop and maintain strong customer relationships. The first half of 2026 is expected to involve primarily office presence at our Nîmes location, but field presence (geographic area: entire France) will be required in the second half of 2026. Keys to Success: To excel in this role, equivalent experience or a high school diploma is required. Fluency in Spanish and French is required, along with good written and spoken English skills. Your proven ability to successfully implement technical solutions and your determination to deliver exceptional customer service in a world-class environment will set you up for success. Skills/Competencies - Job Qualifications • Holder of a higher degree (Engineer, Master 2 or equivalent) in biology, biochemistry ideally in immunoanalysis. • Fluent in Spanish and French • Good skills in written and spoken English. • A professional Experience of 2/3 years in a similar environment desired, but not essential. Thank you for your interest as you consider starting a new career journey with us. As the world leader in serving science, our colleagues develop critical solutions through innovation—and build rewarding careers. Discover their extraordinary stories and connection to our Mission to enable our customers to make the world healthier, cleaner and safer. Their work is a story of purpose. What story will you tell? Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of more than $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Thermo Fisher Scientific is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, creed, religion, color, national or ethnic origin, citizenship, sex, sexual orientation, gender identity and expression, genetic information, veteran status, age or disability status.