Our growing Customer Success team is looking for a talented, passionate and diligent Technical Account Manager to join our great and growing Costumer Success team. A person who enjoys working closely with customers (external & internal) and a motivated individual with strong technical skills. Requirements: · Enterprise customer experience and technical depth are a MUST! · High proficiency in networking protocols and on-premise environment · At least 3 years of relevant customer-facing technical work experience, preferably in the cybersecurity field · Strong technical background and problem-solving skills · Project management skills, with the ability to interact with customer teams at various levels of technical and non-technical depth. · Exceptional communication and interpersonal skills · Proactive and self-motivated, with the ability to work independently. · Ability to widely understand and balance the business needs, technical abilities and customers' satisfaction. · Willingness to travel as needed to support customer engagements in EMEA (up to once a month). A great plus but not must: · Experience in Cyber Security domains · Bachelor's degree in a relevant field (computer science, information technology, etc.) · Experience working with Cloud platforms Responsibilities: · Act as focal point Customer Success for key costumers · Prepare and manage a CS on-boarding plan, monitor progress and provide periodically reviews. · Manage support escalations with customers and reduce escalation rate by answering 20-30% of tickets. · Provide timely recommendations and proactive assistance to achieve customer outcomes · Advocate for customers during high-severity cases, fostering long-term partnerships · Collaborate with Engineering and Product teams to address customer needs and drive improvements while protecting Company’s assets. · Explore technical specifications related to the product within the customer's environments. Requirements null