Company DescriptionOur mission at Everience is to unleash the potential of digital technology to enable companies to focus on their value chain and increase their productivity and competitiveness.We provide a tailor-made response to the needs of our customers to help them build an efficient working environment, adapted to the needs of users by deploying a wide range of expertise: consulting, desktop engineering, user support, knowledge management, business support, cybersecurity, cloud and infrastructure management, smart office, IT logisticsEverience operates in the Benelux and internationally and has 16 sites in Europe.The quality of our services and the excellence of the technical expertise of our employees is our priority Everience is recruiting..Job DescriptionYou will be responsible for the continuous operational integrity of the The Client group’s system infrastructure, including the reservations system.Field of activity 1: Support level 2 and 3 Provide level 2 and 3 expertise support to users, in collaboration with the Service Desk team (level 1) and application managers (level 2 and 3).Ensure all incidents and requests are properly documented and tracked using the Service Desk reporting tool.Participate in the Out of Hours support rota for IT Emergencies and System alerts. Deliverables :Treatment of ticketsDocumentation on new given subjectsAcceptable SLA respectedField of activity 2: Systems ManagementTo be responsible for the quality and integrity of systems and data within the deadlines set by the business constraints in accordance with the security rules in force in the Company.To participate in the animation and definition of the system resources required by the applications, the consumption of system resources and plan their development in collaboration with suppliers and editors.To contribute to the management and maintenance in good operational condition of certain technical sub-domains (messaging, office automation, disk storage, networks, backups, databases etc).To be responsible for the reservation system for providing responsive, professional & high quality, 2nd line technical IT support and customer.Ensure the associated documentary formalism (technical specifications, operating procedures)Deliverables : Updated BAU and projects documentation Optimising current processesesSLA on ticketsField of activity 3: incident management MissionsManage the handling of incidents identified by the various internal players and participate in the investigation of incidents and intervention in the event of an emergency and/or crisis.Deliverables :Documentation to update next an incident in order to progress for next time resolutionField of activity 4: Stakeholder relations MissionsTo manage internal or external partners in the context of deployment projects, continuous improvement actions, and skills transfer to the Service Desk as and when required.Deliverables : Become more and more autonomous for solving Systems requestQualificationsEssential : Minimum of 3 years of university level educationAt least 3 years of relevant experience requiredComputer and Server administration education, networkAutonomous, organized, methodical, rigorous, analytical and good interpersonal skills.Good command of written and spoken English languageValid Passport / International Travel documentsAbility to travel between business locations in the UK and FranceDesirable :Good command of written and spoken French languageCyber security knowledgeFull driving licenseTechnical skills :Proficient in managing various operating systems: Windows 11, Windows 2016/2022 and Linux RedHatProven experience in Microsoft Exchange and Microsoft 365 platformExperience with VMware and Citrix Virtual Agents and DesktopExperience with cloud technologies (GCP, AWS or Azure)Knowledge of the following Infrastructure and tools: SAN (Storage Area Networks), server hardware, PowerShell and Linux shell scriptingKnowledge of database technologies such as SQL, MySQL, SybaseExperience with system monitoring and supervision tools such as Centreon NagiosExperience with data backup and disaster recovery solutions, ideally Veeam.Soft Skills : Ability to collaborate with others or work independentlyGood communication skillsCustomer orientatedBe able to work well under pressureAble to work to deadlinesGood problem solving and analytical skillsPrioritise tasks while remaining flexible to changing workloadAdditional InformationAll our positions are open to people with disabilities