Sims Lifecycle Services (SLS) is a global leader in electronics and reuse recycling with facilities across the globe. Our goal is to be the world’s best, safest, and most responsible recycling company. SLS serves global clients across a range of industries to securely and responsibly recycle and manage the disposition of IT equipment and electronic products. Our asset management and recovery service enables businesses to meet both their social and legal obligations in the treatment of surplus electronics in a legally compliant, data secure, fully traceable, and environmentally sustainable manner. With our global reach, expertise, and infrastructure, SLS is able to provide a comprehensive solution for e-waste and IT asset disposition anywhere in the world. Function: Information Technology Title: System Administrator Approved By (Title): Human Resources Date: January 31, 2022 Location USA - Atlanta, GA; Columbia, MD; Franklin Park, IL; Lavergne, TN; Roseville, CA; Tampa, FL; Tucson, AZ; West Chicago, IL EMEA - Germany, Netherlands, Poland, UK APAC - Australia, India, New Zealand, Singapore Purpose of Role Under minimal direction, the Systems Administrator is responsible for maintaining server systems, staffing the help desk to support users, and assisting with other IT projects. Inclusive of Cyber Security, patch management and mobile device support and management. Responds to vendor inquiries, equipment configuration, inclusive of audio-visual systems. Reporting to IT Service Lead Principal Accountabilities Administer Computer/Server/Network Configuration, setup and support. Monitor Helpdesk and track/resolve requests with proper documentation. Advanced troubleshooting, break/fix resolution, and prefers routine preventative maintenance. Develops and maintains procedures and associated documents for all system/applications in area of responsibility. Administer Security for Computers/Servers/Network equipment and facility NVR/Cameras/Badge access systems. Administer/Manage user account activations/terminations/permissions Training/Mentoring team members. Manage Active Directory servers, software, services, Group Policy development, and deployment. Work with Operations to develop new processes/procedures to meet business objectives. Other duties as assigned. Key Performance Indicator (KPIs) Key Relationships Internal – IT Staff / Plant, Corporate and remote users. External – Software and hardware providers, Managed Service Providers, Customer Vendor Managers Experience / Qualification Required High School Diploma or equivalent with appropriate technical schooling and training. Two years of experience in IT operations. 5 – 7 years of experience in IT and Managed Service Support, preferred Skills and Competencies Self-starter Advanced knowledge of computer hardware and repair. Ability to work in a team environment. Ability to make analytical decisions that may require troubleshooting and problem-solving skills. Ability to multi-task Change advocate ITSM Change Control Knowledge and literacy IT Security, NIST understanding Knowledge pf Audio Visual setup, usage, and configuration Must be fluent in English and Spanish Working Conditions / Physical Demands Working Conditions Work is normally performed in a typical office work environment Occasional exposure to noise, dust, heat, fumes, and weather conditions Typical use of office equipment including computers, telephones, copiers, etc. Long periods of sitting, standing, walking, and telephone speaking and listening Must be able to wear personal protective equipment such as hard hat, safety shoes, safety glasses, ear plugs, fitted dust mask, etc., as required Must be able to and have proper documentation for travel to other U.S. and Mexico SLS sites as needed. Must be able to lift heavy objects such as servers, switches, desktop computers, monitors etc. Must be able to take on new assignments as needed regardless of existing workload Must be able to work under deadlines and related stresses in a timely manner Must be able to handle personnel issues and situations as they arise in a professional manner Physical Demands - USA Specific In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. With a promote-from-within philosophy and a variety of programmes available to support continuous learning, Sims offers the opportunity for a rewarding career. We are committed to the ecologically sound and sustainable use of resources and strive to operate in a manner that minimises waste and protects the environment. A career with SLS provides you with the opportunity to work with an organisation whose goal is to be the world’s safest and most responsible recycling company. Our people achieve this by creating a zero-harm workplace, being exemplary members of the communities in which we operate, and being responsible stewards of the environment. We also offer competitive pay and a range of attractive benefits. SLS is proud to be an equal opportunity employer. We value the diversity of all of our employees and are committed to creating an inclusive working environment where everyone can contribute, advance on merit, and realize their full potential. SLS does not discriminate on the basis of age, gender reassignment, being married or in a civil partnership, being pregnant or on maternity leave, disability, race including colour, nationality, ethnic or national origin, religion or belief, sex, sexual orientation, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. To achieve our purpose to create a world without waste to preserve our planet, we are guided by our Pillars of Purpose: Be Safe + Well, Band Together, Be Accountable + Transparent, Consistently Innovate, Inspire with Purpose, Celebrate + Have Fun.