System and Process Performance Leader Salary circa £59,000 dependent on skills and experience Location: Huntingdon or Lincoln Business Unit: Customer and Operational Services – Billing, Collections & Consumption Permanent, 37 hours per week, Full-time, with flexibility for part-time Join us in shaping the future of collections and billing systems! We’re looking for a System and Process Performance Leader to manage and optimise the systems and processes that underpin our collections and consumption operations. This is a pivotal role ensuring compliance, efficiency, and continuous improvement across our platforms and processes. What you’ll be doing Lead the management and enhancement of collections systems, including Powercurve Ensure compliance with GDPR and regulatory standards. Oversee credit data sharing with Experian, Equifax, and TransUnion. Manage distribution of overdue accounts to external service providers and digital communication systems. Drive optimisation of collections processes, including payment processing, claims, and enforcement. What does it take to be a System and Process Performance Leader? Knowledge of Debt Recovery Process would be desirable Experience of managing contracts IT proficient: competent user of Microsoft Word, Excel, Project, Visio Possess excellent communication skills, able to build co-operative working relationships at all levels Be self motivated and apply good judgement and decision making skills Have a strong influencing capability Proven leadership skills Able to demonstrate customer service improvements Understand main customer journeys and processes Benefits aligned to this role Our people are important to us and we want to make sure that we reward and recognise all of the great work that they do. This role is considered a Specialist on the internal role framework. Opportunities are open to all suitably qualified candidates. Your benefits will include: Full private healthcare with no excess 26 days leave, rising with service + Bank Holidays, with the option to swap Christmas and Easter holidays for those celebrated by your religion A flexible working culture Competitive pension scheme – we double-match your contributions up to 6% (18% total) Life Assurance at eight times your salary Personal Accident cover – up to 5x your salary Bonus Scheme Lots of great discounts Flexible benefits to support your wellbeing and lifestyle Paid time off when you’re physically and mentally unwell An excellent Family Leave package – to help you support your family Closing date: 04/01/26 Interviews: 15th January, In person at Huntingdon Office #loveeverydrop We are committed to reflect the diversity of the communities we serve in both our workforce and our supply chain partners to help us to understand and meet the needs of our customers. We are passionate and dedicated to the learning and development of our people, making sure they have the right skills and knowledge to be successful and to help achieve their potential. We want to give everyone equal access to our recruitment process. If you have a disability or long-term condition, including neurodiversity and mental health conditions, we’ll support you throughout your application, and make any adjustments to make sure your disability or long-term condition is not a barrier to recruitment. If you need any support, please get reach out to our team resourcing@anglianwater.co.uk’ To apply, you’ll need your up-to-date CV, we also recommend uploading a cover letter – tell us what has made you apply and what skills you can bring to the position. We will be in touch after your application has been reviewed, following the closing date. If you are offered a job with us, you’ll be subject to the relevant employment checks for your role, which could include references, driving licence check, DBS Check as well as your right to work in the UK. More information about how we look after and use your information can be found in our Privacy Notice. Become a part of Anglian Water’s future and join us on our journey as we live through our values to build trust, do the right thing, and are always exploring, to bring environmental and social prosperity to the region.