Job summary The Student and Academic Services Specialist is responsible for providing comprehensive administrative, academic, and pastoral support to students and academic staff. The role ensures the smooth coordination of academic programmes, enhances the overall student experience, and supports the delivery of high-quality educational services. This position plays a key role in maintaining efficient academic processes, ensuring compliance with institutional standards, and contributing to student satisfaction. Key purpose of the role Student Support Serve as a primary point of contact for student inquiries, providing timely and accurate information on academic and administrative matters. Offer pastoral support to students, ensuring a welcoming and inclusive environment. Manage student attendance records and follow up on absences when necessary. Prepare and distribute student materials, including welcome packs, and certificates. Organize and promote student social events, extracurricular activities, and engagement initiatives to foster a sense of community and wellbeing Academic Programme Administration Support tutors in the planning, coordination, and delivery of academic programmes. Assist with the preparation and maintenance of lesson timetables and course schedules. Coordinate logistics for classes, assessments, and student events. Maintain accurate records of student their enrolment, and any changes to their circumstances Quality and Service Excellence Contribute to the continuous improvement of administrative and academic processes. Monitor and report on student satisfaction and provide feedback to improve services. Ensure compliance with institutional policies, procedures, and quality standards. Collaborate with other departments to support student engagement and retention initiatives. Education and skills Bachelors’ Degree Previous experience working in the academic sectors is highly desirable Strong verbal and written communication skills Excellent customer service ethos and a high level of patience Team-player and willing to collaborate and contribute to the work of the wider team Ability to work independently Ability to prioritise own workload and co-ordinate tasks to meet deadlines Familiar with local immigration requirements Interest in and basic knowledge of Fashion & Design Istituto Marangoni was founded in 1935 in Milano as ‘Istituto Artistico dell’Abbigliamento Marangoni’ and in 2015 it reaches a special milestone, 80 years of history and success in training the top professionals of Fashion and Design. Istituto Marangoni can praise itself for the education of four generations of students from 5 continents and for having launched over 45,000 professionals in fashion and luxury fields, such as Domenico Dolce, Franco Moschino, Alessandro Sartori, Maurizio Pecoraro, Paula Cademartori, Andrea Pompilio and Lucio Vanotti. It currently educates more than 4,000 students per year from 107 countries at its schools, located in Milano (the School of Fashion and the School of Design), Firenze, Paris, London, Shanghai, Shenzhen, Mumbai and Miami., the international capitals of fashion, design and luxury. For additional information, visit istitutomarangoni.com. Why Istituto Marangoni? As members of Istituto Marangoni, participants will have the chance to grow professionally within an international organization. They will be part of a multicultural team who works together to enhance young talents across the world and take high-quality education to the next level. Moreover, they will also join a dynamic and enthusiastic environment where they will be empowered with innovative tools to lead their own work, as a proactive team member. Istituto Marangoni solid foundations lie within a long-standing, strong heritage that make the institute leaders in the private, high-quality education. Istituto Marangoni’s academic offer demonstrates the commitment, professionalism and passion for continuous development. When participants join Istituto Marangoni, they will be part of a committed team of industry experts who will support and inspire while turning them into young professionals.