Job Details Job Location: Dallas, TX 75235 Position Type: Full Time Education Level: LCSW Job Shift: Day Job Category: Nonprofit - Social Services OUR MISSION The Family Place empowers survivors of family violence by providing safe housing, counseling, and skills that create independence while building community engagement and advocating for social change to stop family violence. Position Summary: The Senior Director of Residential Services provides strategic and operational leadership for all residential programming, including Emergency Shelter Services and the Transitional Housing Program. You will oversee program development, service delivery, staffing, budgets, and compliance, while providing direct supervision and leadership to Program Directors and management staff. This position ensures that residential programs operate with excellence, consistency, and accountability, while fostering a trauma-informed, client-centered environment that promotes safety, healing, and stability for families. The Senior Director works collaboratively across departments and with community partners to strengthen services, improve outcomes, and expand program opportunities. Your work directly impacts staff culture, service quality, and client outcomes across every residential program. By strengthening systems, supporting professional growth, and fostering collaboration internally and externally, you ensure The Family Place delivers life-saving services with excellence, compassion, and accountability. Through your leadership, residential services become more than shelter. They become a foundation for lasting change. Key Responsibilities: Program Supervision Oversees the day-to-day operations of the organization’s Emergency Shelter programs and Transitional Housing Program; provides supervision and accountability for direct service delivery of direct reports. Provides regular individual and team supervision to staff; provides supervision to non-licensed staff and clinical interns as needed. Manages concerns relating to staffing, scheduling, productivity, customer service skills, and workload expectations. Provides crisis support to clients as needed. Ensures appropriate staffing levels at all shelters and coordinates on-call, rotation schedules for managers. Ensures Program Directors and staff work collaboratively with all residential and non-residential programs to coordinate services to clients. Prepares annual performance evaluations and annual goals for Program Directors that reflect the agency’s strategic planning, and participates in the compensation and merit increase process. Ensures the Program Directors and their staff attend at least 50% of The Family Place-sponsored trainings, or a minimum of six internal or external trainings annually. Collaborates with Manager Learning and Employee Development to ensure training programs fulfill the needs of program staff. Ensures Programs Directors prepare new staff with a smooth, informative, and productive onboarding process in their first year of employment with the agency by providing an orientation process that provides mentoring, coaching, and training. Administration Develops policies and procedures to ensure quality services for clients and accountability of staff. Monitors programs for content, quality assurance, service delivery, equality, and procedural consistency. Reviews client surveys, statistics, and feedback from programs to ensure satisfaction rates are above 90%. Provides ongoing assessment and evaluation of Residential Programs to ensure that client needs, agency standards, and funding requirements are met; uses outcome data to manage staff and program performance. Ensures accurate and up-to-date documentation, client files, and statistics as required by agency policies and funding sources. Supports the Executive Leadership Team to sustain the organization's culture, uphold its values, and draw connections between them and day-to-day operations such that employees understand how their work contributes to their impact on clients’ lives. Manages and directs implementation, evaluation, and coordination of program policies and procedures to promote effective program and client services; identifies areas of change for program improvement, and plans and implements improvements. Monitors budgets related to the service delivery of programs. Provides ongoing assessment and evaluation of residential services programs to ensure that client needs, agency standards, and funding requirements are met; uses outcome data to manage staff and program performance. Supports the professional development of staff, their core competency development, and their career pathway. Provides statistical and programmatic information needed for ensuring timely billing of all contracts. Ensures that program timesheets are completed on time and completes expense reports and credit card reports in a timely manner. Community Outreach Builds and maintains collaborative relationships with partner agencies and service providers. Identifies and implements strategies to develop new program opportunities. Professional Development Maintains current professional knowledge of crisis intervention, case management, and counseling for domestic violence victims; keeps up-to-date information for community resources available to clients. Attends trainings that ensure the LCSW license remains current. Participates in weekly, monthly, and annual employee and staff meetings and trainings. Other Duties: Supervision of interns Performs other job-related duties as assigned. Qualifications Qualifications: Master’s Degree in Social Work and a minimum of four (4) years of management and supervision experience in the field of domestic violence. LCSW license required, as well as advanced clinical skills for the high-risk population of clients. Licenses and Certifications: Valid Texas Driver’s License and a clear driving record. Knowledge, Skills, and Abilities: Must possess strong management, collaboration, communication, and planning skills. Knowledge of the dynamics of domestic violence and related issues. Knowledge of residential programs for underserved populations. Knowledge and experience of program development and performance management. Excellent oral and written communication skills. Ability to build strong teams to meet performance goals. Ability to demonstrate cultural competence and work with diverse populations within the community and with agency staff members. Ability to maintain confidentiality. Proficient in MS Office (Word, Excel, Outlook, PowerPoint) and data management environments Mental and Physical Duties: Duties are usually performed seated with occasional periods of standing or walking. Limited physical effort is required associated with lifting and carrying objects (less than 25 lbs). Working Conditions: Work may be performed, but is not limited to an office environment. Ability to work some weekends and evening hours for special projects. More About US: At The Family Place, we embrace and live our values: TEAM Together: We believe that collaboration is key to our success. Foster a supportive environment, build trust, act with integrity, and expect transparent communication. Excellence: We are known for our compassion and commitment to excellence, acting with urgency, and advocating for our clients and community. Accountable: Responsible for our actions and decisions. We accept responsibility rather than blame others. Builds relationships to drive results. Mission-Focused: Clients come first. Service is our passion, experienced with empathy and compassion. What We Offer: Competitive salary Health, dental, and vision insurance Short-Term and Long-Term Disability Multiple Life, AD&D, and Hospitalization in life insurance options Retirement options through: 403b, agency matching, and HSA accounts Generous paid time off and holidays Professional development opportunities Benefits referenced above for Full-Time employees This job description is not intended to be all-inclusive. The Family Place reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment. Employment at will.