Sponsorship Operations and Fulfilment Manager

Sponsorship Operations & Fulfilment Manager

Location: Burwood, VIC (Hybrid – minimum 3 days in office)
Reports to: Category Marketing Manager – Child Sponsorship

About World Vision

At World Vision Australia, we’re more than a charity, we’re a global movement of people working together to create lasting change for children and communities living in poverty. Every day, we connect thousands of supporters with life-changing opportunities to make a real impact. When you join us, you’re not just taking on a job, you’re becoming part of a purpose-driven team that believes in hope, transformation, and the power of collective action.

About the Role

We’re looking for a Sponsorship Operations & Fulfilment Manager to lead a passionate team and ensure the seamless delivery of our child sponsorship experience. This role is pivotal in operationalising processes, managing fulfilment excellence, and driving initiatives that deepen supporter engagement and retention.

You’ll work across the organisation and with global partners to design and maintain systems, tools, and workflows that uphold quality, compliance, and supporter satisfaction. If you thrive in a fast-paced environment and love turning complexity into clarity, this is your opportunity to make a difference.

Key Responsibilities

• Fulfilment Excellence: Oversee timely and accurate delivery of sponsorship commitments and communications.
• Lead Critical Supporter Communications: Manage the process and briefing for key annual touchpoints such as the Annual Performance Report (APR) and Tax Statement, ensuring timely delivery and reinforcing engagement and transparency.
• Feedback Loop Management: Implement and maintain strategies to address supporter complaints and experience challenges, ensuring continuous improvement.
• Content Design & Management: Lead the creation and optimisation of sponsorship content, ensuring alignment with World Vision’s mission and supporter expectations.
• Process Improvement: Continuously optimise operational workflows for efficiency and scalability.
• Stakeholder Collaboration: Partner with global and local teams to ensure alignment and smooth execution.
• People Leadership: Inspire and develop a high-performing team, fostering collaboration and innovation.
• Governance & Compliance: Maintain robust processes for data integrity, risk management, and quality assurance.

What We’re Looking For

• Tertiary qualifications in Marketing, Communications, Business, or related fields.
• Proven experience in product operations or fulfilment within a medium to large organisation.
• Fundraising experience.
• Strong leadership skills with experience managing small teams.
• Expertise in process design, project management, and stakeholder engagement.
• A growth mindset, adaptability, and a passion for creating exceptional supporter experiences.

The selection process 

For your information, the interviews may start immediately, and the role may be filled before the closing date.

We embrace diversity, employing people from a variety of cultural and religious backgrounds. We take our Safeguarding responsibilities seriously and we are committed to providing an environment that is safe for children. Our stringent recruitment procedures make sure the safest and most suitable people work with the children in our programs. All successful candidates will undergo all required pre-employment checks which is inclusive of a criminal record check. We provide our staff and volunteers with ongoing supervision, support, and training in their work with vulnerable children and their families.  World Vision Australia participates in the Inter-Agency Scheme for the Disclosure of Safeguarding-related Misconduct in Recruitment Process within the Humanitarian and Development Sector. 

Who we are

World Vision is a Christian organisation that empowers everyday Australians to create meaningful change for children through relief, development and advocacy work. 

We offer great benefits such as salary packaging, birthday leave, flexible working arrangements, free on-site parking and an onsite café for our employees.

For more information on World Vision and the work we do, please visit our website: https://www.worldvision.com.au/about-us