Chez Konecta, nous recrutons des talents engagés et passionnés WHO ARE WE? Konecta is a leading innovative global service provider in customer management business process and digital outsourcing, with 120,000 passionate employees working in 30 languages across 4 continents and 26 countries. Focusing on the unique needs and opportunities of each industry, Konecta offers a full range of end-to-end customer management solutions – including acquisition, retention, customer service, technical support, and collection – all based on a sustainable business model. These services are built on a portfolio of world-class expertise covering customer experience and process management, digital solutions and cutting-edge technologies. Headquartered in Madrid, Konecta delivers global revenues of €2 billion with more than 500 clients, covering some of the biggest names in telecoms, energy, banking, mobility, retail, and e-commerce. MISSION OF THE ROLE We’re looking for a Solution Manager to join our Presales team and play a pivotal role in shaping high-impact proposals that align Konecta’s digital capabilities with the evolving needs of our clients. In this role, you’ll act as a strategic advisor and lead solution architect, working closely with Sales, Delivery, and subject matter experts to design tailored solutions that solve real business challenges. You’ll support the end-to-end bid process—from qualifying opportunities and defining scope, to crafting persuasive proposals and managing RFP responses. Your ability to translate complex requirements into clear, compelling narratives will be key in positioning Konecta as a trusted, value-driven partner. You’ll also play a critical role in supporting commercial negotiations, developing pricing strategies that demonstrate ROI and support long-term client relationships. This is a highly collaborative, fast-paced role that requires a mix of strategic thinking, commercial acumen, and technical understanding. If you enjoy working at the intersection of business, technology, and customer experience—and want to help drive digital transformation at scale—this is the opportunity for you. RESPONSIBILITIES Create Winning Proposals Own the end-to-end pre-sales lifecycle for strategic opportunities—from identifying and scoping complex client needs to orchestrating tailored solutions and delivering persuasive proposals. Drive bid responses that win business by aligning with client goals and industry priorities. Design & Collaborate Partner cross-functionally with Sales, Delivery, and domain/technical experts to co-create innovative, scalable, and cost-effective solutions. Negotiate & Price Contribute to high-stakes commercial negotiations by building value-led pricing strategies and ROI-driven business cases. Ensure all financial models reflect a balance of client value, operational feasibility, and Konecta’s profitability goals—tailored to sector-specific cost drivers and KPIs. Communicate with Impact Translate complex service models, technical capabilities, and transformation journeys into compelling narratives. Craft clear, persuasive presentations, proposals, and RFP responses that resonate with diverse stakeholders—from procurement teams to C-suite decision-makers. Be the Expert Act as a trusted advisor and thought partner, showcasing Konecta's Digital and AI powered CX transformation capabilities. REQUIREMENTS 7 to 10+ years of experience in a pre-sales, consulting, or solution management capacity for digital or tech-enabled services. Track record of closing large deals (> 10m€ TC) Excellent analytical and consulting skills combined with ability to design innovative value-add Solutions. Strong commercial and negotiation skills, with hands-on experience in pricing and costing. Exceptional communication, storytelling, and stakeholder management abilities. Proven ability to work effectively across diverse regional and cultural teams. Fluent English Join Konecta and be part of a global team where innovation, collaboration, and impact meet — together, we’ll shape the future of customer experience and digital transformation ! Cherchons à grandir et évoluer ensemble: Rejoignez-nous ! Konecta est un acteur leader du Customer Management BPO présent dans 26 pays à travers 4 continents et fort de plus de 130 000 collaborateurs passionnés. Notre approche sectorielle nous permet d’appréhender les spécificités de chaque industrie et cerner au plus près les besoins de nos clients. Nous concevons des solutions de bout en bout couvrant l'ensemble des Customer Business Processes (acquisition, fidélisation, service client, assistance technique et recouvrement) avec le souci permanent de s’inscrire dans un modèle durable. Nos solutions sont bâties sur un portefeuille de services qui intègre aussi bien des services de conseil et d’optimisation de processus que des solutions digitales et technologiques de premier plan. Konecta est basée à Madrid et réalise un chiffre d'affaires global d'environ 2 milliards d'euros. Nous comptons parmi nos 500 clients des acteurs majeurs de secteurs clés comme les télécommunications, l'énergie, les services financiers, la mobilité et l’e-commerce..