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Service Writer

Midas TORONTO 9264
Full-time
On-site
Toronto

Benefits: * Employee discounts * Free uniforms * Training & development At Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. Responsibilities The purpose of this position is to enhance the retail sales and profitability of a store through coordinating and scheduling automotive repair service transactions and responding to related customer service issues. * Develop and present estimates, source parts and sell jobs to customers * Interpret inspection results (working with Technician) and present results to customers * Oversee the processes of work order preparation and scheduling * Respond to customer service concerns and problems * Act in a store management capacity as needed on day-to-day operational activities * Enhance the effectiveness of Human Resources and quality of service through providing training to service providers * Monitors and control facility and asset utilization * Enforce compliance with environmental and safety regulations and statutes Qualifications * Associate Degree or Equivalent * At least 1-year related experience in the automotive service business * ASE certifications as required * Current and valid driver’s license * Supervisory and management skills * Service diagnosis and technical skills * Business mathematical aptitude * Ability to work a flexible schedule including weekends, evenings, and holidays    

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