Service to Sales Specialist - Toyota of Lexington Park

Location: CMA's Toyota of Lexington Park

Position: Service to Sales Specialist 

Pay: $40k annual salary plus commission

About Us: The Service to Sales Specialist bridges the gap between our Service and Sales Departments. This role is ideal for someone who enjoys connecting with people, understands vehicle ownership, and wants to help customers upgrade or trade in their current vehicle while they’re in for service. You’ll engage service customers, identify opportunities for vehicle upgrades, and work closely with the sales team to ensure a seamless experience. 

Carter Myers Automotive (CMA) is a family and employee-owned company proudly serving Virginia, West Virginia, North Carolina, and Maryland since 1924 with locations in Charlottesville, VA; Lexington Park, MD; Lynchburg, VA; Martinsburg, WV; Richmond, VA; Rocky Mount, NC; Staunton, VA; Williamsburg, VA; and Winchester, VA. Our dealerships represent top automotive brands including Toyota, Cadillac, Chevrolet, GMC, Honda, Hyundai, Kia, Lincoln, Nissan, Subaru, Volkswagen, Volvo, Chrysler, Dodge, Jeep, Ram, Ford, and Buick.  

Key Responsibilities:

• Build relationships with customers in the service drive and identify potential trade-in or upgrade opportunities.
• Explain current promotions, trade-in options, and vehicle features.
• Coordinate warm handoffs between the service and sales teams.
• Maintain knowledge of models, features, and financing programs.
• Track customer interactions and follow up on leads generated through the service department.
• Support a positive, customer-first environment in line with CMA’s values.

Benefits 

• Employee Stock Ownership Plan (ESOP) 
• Competitive insurance benefits including medical, dental, vision, employer paid life insurance, short-term disability, long-term disability, and employee assistance program 
• 401k plan with company matching 
• Paid Time Off and Holiday pay 
• Associate discounts on vehicle purchases, parts, and service 
• Paid maternity leave after one year of employment 
• Closed on Sunday 

Minimum Qualifications: 

• At least 2 years of experience in customer service, retail, or hospitality. 
• Excellent written and verbal communication skills 
• Reliable, organized, and self-directed with strong attention to detail 
• Comfort with tech— Microsoft Office, Google Suite, CRM, email, mobile apps, appraisal tools. 
• Valid driver’s license and clean driving record 
• High school diploma or equivalent required 

Preferred Qualifications 

• Automotive buying, sales, or appraisal experience. 
• Bilingual English/Spanish is a bonus. 
• Familiarity with Kelley Blue Book or other vehicle valuation tools.

Carters Myers Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

Employment offers are contingent upon the successful completion of a drug screening and background check.