Job Description Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek, so they can do what they do best: improve the world around us. Information about Agilent is available at agilent.com. To strengthen our team in the Cheadle, Greater Manchester office, we are looking for a Service Scheduling Coordinator to manage and schedule on-site service activities - including repairs and maintenance - for Agilent Field Service Engineers (FSE) and Authorized Service Partners (ASP) across the UK. This is a temporary role (18 months) that follows a hybrid model, combining remote work with three weekly office day. The main tasks in this role include: • Efficient scheduling of our service engineers' on-site visits for repairs and maintenance/qualifications and installations of Agilent and Non-Agilent systems. • Optimizing the productivity of our Agilent service engineers while ensuring customer satisfaction. • Prioritization of service calls with particular attention to contractual response times, management of critical issues and customer needs. • Customer management and ongoing customer communication to communicate service status at all times. • Active collaboration with the service manager, sales and sales management to ensure efficient scheduling. Qualifications We are looking for an individual with the following background: • Proven experience in service coordination, logistics, or maintenance planning within a technical or industrial setting, ideally in an international environment. • Experience in service coordination, logistics, or maintenance planning is an advantage. • Good written and spoken English skills. • Experienced handling of MS Office applications. • SAP/CRM knowledge is an advantage. On a personal level, you have a customer-focused mindset and you thrive in a fast-paced, multitasking environment, staying calm and focused when priorities shift. You're a logical problem-solver with a creative, detail-oriented mindset and a strong drive for results. Clear and effective communication is your strength - whether speaking, writing, or listening. You take initiative and work proactively, thriving both independently and collaboratively within a team. We offer: • A permanent, full-time (hybrid) position is available to start as soon as possible. An open, colourful and motivated team is looking forward to welcoming a new team member. • You can expect a wide range of opportunities for individual training, an open working environment with the network of an international company, as well as an active sports and social program and excellent benefits and remuneration packages. • Agilent offers core benefits to all employees worldwide - but in addition, Agilent offers the Agilent Profit Bonus, life insurance, pension plan, healthcare, employee assistance program, etc. We will make sure you get all the training and development opportunities you need to become the best in your field! Additional Details This job has a full time weekly schedule. Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws. Travel Required: Occasional Shift: Day Duration: Over 12 Months Job Function: Customer Service Graduate and Student Career Site Visit our career site and learn more about Agilent Watch our video playlist to get a glimpse of life at Agilent! As a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life. Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges. Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation. We can’t wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com.