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Service Planning coordinator & Customer Service Support

Donaldson
Full-time
On-site
Unknown

Donaldson is committed to solving the world’s most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn, effect change, and make meaningful contributions at work and in communities. Looking for a role that fits around your life? Join us as a part-time Coordinator working 21 hours a week across 5 days, we can be flexible with your working pattern to allow you to balance work and life! We are seeking a proactive and detail-oriented part time Coordinator to support the LEV (Local Exhaust Ventilation) planning and Customer Service team. The role is working at the core of the business within the Customer Service team in an exciting and dynamic environment. You will provide support to the UK field sales team and customer service, with responsibility for managing the UK LEV programme. Primary Responsibilities: Maintenance of UK LEV sales database Planning and support of LEV engineers and daily plan Booking of LEV customer visits & diary management Produce quotations Accurate and efficient input of sales orders Checking order details and resolving issues Liaising with external customers regarding the despatch of orders Ensuring information is up-to-date and accurate Undertaking administration duties to support the Customer Service Team Taking incoming calls and emails and covering for Customer Service colleagues when required. Minimum Qualifications: PC/IT Literate including Word, Excel and Outlook Geographical knowledge of the UK Customer services Office administration Company & customer focused Structured & methodical approach to tasks Efficient & consistent record keeping Personable & outgoing personality Good literacy & numeracy skills Accuracy & eye for detail Preferred Qualifications: CRM / ERP systems (Oracle) Technical background Cold calling Data base management Sales / support driven If you don’t have all the desirable skills listed, please don’t let that stop you from applying. We value potential and a willingness to grow. Benefits 25 days holiday (pro rata) plus bank holidays Pension scheme Competitive salary Employee wellbeing support Access exclusive discounts, wellbeing support, and more through our Perks at Work platform. Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States. Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information, Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers | Donaldson Company, Inc. website and any communication from a Donaldson recruiter would be sent using a donaldson.com email address. If you have any questions about the legitimacy of an employment opportunity, please reach out to talentacquisition@donaldson.com to verify that the communication is from Donaldson. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Donaldson Company helps solve some of the world's most complex filtration and contamination control challenges, and is one of the largest global providers of unique filtration technologies and high-quality filters and parts. Our filtration technologies and products are used every day, in a variety of industries and environments, including aerospace, agriculture, construction, food and beverage, manufacturing, mining, power generation, transportation and many more. Key to our success, our 14,000 employees support customers at sales, manufacturing and distribution centers from over 140 locations on six continents. The filtration market continues to grow. Customers' needs for filtration solutions continue to evolve. And the opportunities for our products and our people continue to expand. Learn more at www.donaldson.com.

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