At Johnson Controls, we are the global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to serve people, places, and the planet. Our Industrial Refrigeration (IREF) division delivers tailored project and service solutions for manufacturing, cold storage, and R&D testing environments. As the OEM for SABROE, Frick, and York products, our engineers provide planned and reactive services across food & beverage, pharmaceutical, leisure, and automotive sectors. We are currently recruiting for a Service Coordinator to join our team. This is a permanent, full-time position working Monday to Friday, 8:30am–5:00pm, based on-site in our Belshill office. You will play a key role in supporting our service operations by managing engineer scheduling, customer communications, and service administration. You’ll ensure maintenance and repair activities are delivered efficiently and in line with customer expectations and compliance standards. Key Responsibilities Engineer scheduling and planner management Monitoring engineer utilisation (Time & Attendance) Processing engineer timesheets and generating quotations/invoices Raising jobs for maintenance, quoted, and reactive works Ordering parts and managing inventory Communicating with customers (written and verbal) Managing customer KPIs and service performance Handling customer POs and overseeing accounts receivable/payable Maintaining WIP and service backlog Supporting EHS initiatives and FGAS compliance Maintaining engineer training matrix and certification records What We Offer Competitive salary and benefits 25 days annual leave plus bank holidays (holiday buy-back available) Pension scheme with up to 7% employer match Life assurance, EAP, referral scheme, and product discounts Commitment to safety through our Zero Harm policy Access to employee resource groups and development programs What We Look For Essential: Strong organisational and time management skills Excellent communication and customer service focus Ability to work independently and manage multiple priorities Positive, proactive attitude and team-oriented mindset Preferred: Experience in service coordination or technical environments Familiarity with FGAS legislation and EHS standards #LI-DC1 #LI-Onsite Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.